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Work experience

Dec 2010Dec 2014

Managed Services Consultant

Nokia Networks(MEA)

Managed services bids handling(RFP/RFQ) including customer engagement, contracts negotiations, Service delivery strategy, Project planning, budgeting, transition and transformation. Building the business case, Risk analysis and mitigation, cost baseline and pricing structures definition. Project Planning: SoW, Dimensioning of resources, tools, materials and subcontracts. Pre-Sales coordination across various NSN business lines and subcontractors/partners. Supporting Managed Services projects from sales to Service Delivery phases: Planning, Design, Setup and transition plans, MS transformation and quality assurance(eTOM). Sales support for Managed services bids(Operations Startup, Outsourcing, BOT, SMC) and Portfolio enabling in MEA region.

Main Projects: 2G/3G Managed Services Deal for Mobily KSA, Mobile Managed Services Deal for STC Saudi, MS contracts renewal Zain, Mobily & STC

Oct 2008Mar 2010

Managed Services Director

Zain (Ghana)

Managing a cross functional team of 130+ members that includes NOC, CORE, RAN, VAS, IP, Charging systems, Transmission, Radio Optimization, and Field Operations Zain Ghana network. Managed Services organization leadership and management. Overall responsibility of P&L for managed services contract. MS Customer relationship management and governance for all operational activities and escalations. Responsible for end-to-end Service Delivery Fulfillment and quality assurance based on contracted deliverables and SLA/KPIs. Enforcement and improvement of operational processes and procedures. Managing the outsourced services scope and overall network performance. Managing 3rd-party contracts of vendors and partners contracts(Ericsson, NEC, 3rd-parties). Managing services organization performance, development and change through transformational initiatives. Supporting account management in sales activities.

Main Achievements: Managed Network Services Project Start-up. Operations Transformation to improve Profit Margins, SLA/KPIs improvement up to contractual targets


Networks Manager-MTN

Core & VAS

Managing Networks Operations and Maintenance teams and activities. Managing Network Design and planning activities. Core and VAS Networks Projects Management and Execution. Managing Voice and Data Interconnect services. Managing Vendors support contracts(Alcatel-Lucent, L3com). Coordinate & facilitate project approval, vendor selection and product management. Providing consultancy on Products and Services for Marketing, Sales and Customer services divisions related to Voice, Data, Roaming and Billing services.: Numbering Plan Change Deployment of New Data Centers Core Network Swap Introducing Services like Messaging, PTT and Content services

Apr 2006Jul 2006

Network Consultant-MTN

Core Network
  • Core network Audit (2G/3G ALU Network)
  • Core network Resources optimization
  • Performance management and improvement
  • Competence evaluation & development
Oct 2000Oct 2004


Core and VAS

Performing all Core and VAS Operations, maintenance and planning activities O&M of voice Compression & Digital X-connect systems International Roaming configuration management including SS7 Links and IREG Testing Supporting CCBS teams to solve subscribers and Billing problems Training Local engineers and technicians: Introducing Voice Compression Systems to save on Backbone cost Implementing New Core site Designing and Implementing IP data network for POS(Tellabs)

Sep 1999Sep 2000

Electrical Engineer

Lebanese Army

Performing all Electrical Design surveys for military sites. Performing budgeting and planning for new projects. Leading maintenance and installation teams to perform day-to-day activities.


Jan 2011


Manchester Business School, UK

Project Management, Risk Management, Sales Management, Supply Chain Management

Sep 1994Jun 1999

BE Electrical Engineering

Beirut Arab University, Lebanon

Telecommunications and Electronics




ITIL - IT Service Management


English Language
Arabic Language
French Language
Microsoft Office
Project Management