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Nethery L. Newman

Guest Service Professional

  • 917 Esplanade Ave #5 New Orleans, LA 70116

An articulate, friendly, people oriented person committed to continually improving guest satisfaction with ten years of experience in fast paced, challenging environments. Well organized and proactive, I have excellent interpersonal and communication skills, a talent for fostering genuine connections with guests, building relationships through exceptional service. My key strengths lie in being tactful and diplomatic when dealing with difficult situations, and a passion for making people happy and exceeding expectations. 

Work experience
Work experience
Jan 2015 - Apr 2015
Server, Trainer
Georgia Blue

Hattiesburg, MS

  • Captained a fifteen member service team providing lunch and dinner service at a 130 seat upscale, high volume bistro.
  • Lead all new service hires through successful completion of a two week orientation and training program. 
  • Adapted and implemented a cleaning program, manned weekly deep cleaning projects, purchased supplies and equipment.
  • Assisted with on-site catering services at corporate venues and university events.
Mar 2014 - Nov 2014
Front Desk Associate
Red Carpet Inn

Hatttiesburg, MS

  • Worked with a tight team of five agents and two supervisors to provide 24 hour service at the front desk of a 122 room hotel catering to business and extended stay travelers.
  •  Maintained a warm and welcoming desk presence, providing friendly, efficient interactions, with an emphasis on solving and owning all guest requests and concerns.
  • Oversaw housekeeping and maintenance staff in the absence of management.
  • Assisted with marketing efforts and management of the hotel's social media presence.
Apr 2009 - Sep 2014
Server, Key Employee, Trainer
Olive Garden

Hattiesburg, MS

  • Member of a team that helped the store achieve Diamond Club status in 2010.
  • Nominated by management to complete a certified training course within the first year of hire, served as a key employee.
  • Consistently singled out by name on guest satisfaction surveys for providing excellent service, requested by guests often.
  • Point of contact for potential hires, giving tours of the restaurant, noting demeanor, asking questions to determine their fit, reporting findings with the managers. 
Education
Education
Aug 2004 - Dec 2014
B.A. Anthropology, Minors: Sociology, Spanish
The University of Southern Mississippi

Hattiesburg, MS

Relevant Courses: Hotel Operations, Management for Organizations, Intro to Hospitality and Tourism, Beverage Control and Service, Professional Presence, Intro to Accounting, Global Tourism, Small Group Communication, Business and Professional Speaking, Nonprofit Management

Organizations: Kappa Alpha Theta, Zeta Psi chapter; served as Panhellenic and Public Relations chair, chosen by the chapter to attend Leadershape Conference, Diamond Darling, Anthropology and Sociology Society

Volunteering: SoulFood Servers, NAMI, CASA, The Fieldhouse, Southern Pines Animal Shelter

Skills

Strong interpersonal, communication, and relationship building skills. Quick learner possessing an acute sense of urgency. Effective organizer, researcher, and document manager. Detail oriented while remaining cognizant of larger goal. Flexible, adapts easily to new situations and developing workloads. Keen observer, capable of assessing situations, assigning priority, and suggesting improvements. Experienced event coordinator and meeting planner. Friendly and approachable, comfortable dealing with people from all walks of life

Technical: Opera, Open Table, Several POS systems, PeopleSoft, Microsoft Word, Excel, Access, PowerPoint, Outlook, Windows XP, Vista, 7, Apple and Android interfaces, Academic Databases, interested in learning to write in code.

References

Avaliable upon request.