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Work experience

Oct 2007Feb 2008

Contract Documentation Analyst

Global Quest Consulting Group

This is a contract/project-based position with the Bank of the Philippine Islands. My job is to provide one standard set of Policies and Procedures Manual that will identify the documentation and tools that define the Systems Development Life Cycle for the IS Division including: processes, activities, roles and responsibilities, workflows, work products, and support documents necessary to complete the application system requirements definition, design, development, testing, implementation, enhancement, and maintenance services; and to ensure that the principles are consistently and effectively applied in executing the activities in all phases of the Systems Development Life Cycle.

  • Performed intensive study on business and technology development and trends.
  • Elicit requirements using interviews, document analysis, requirements specification, surveys, site visits, business process descriptions, use cases, scenarios, business analysis, task and workflow analysis.
  • Critically evaluated information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs.
  • Developed policies and procedures according to standard templates, using natural language.
  • Served as liaison between the business units, technology teams and support teams.
  • Assist the PMO Project Manager in technical documentation, meetings, presentations, reports, minutes, and maintaining issues logs.
Apr 2007Sep 2007

Contract Documentation Analyst

Bayview Technologies, Inc.

  • Maintained and wrote new sections of users manuals and application administration; and installation documentation to solve end-user problems in support database, which is used by both Bayview's subsidiaries: the Asian Logic Limited (ALL) and Hong Kong-based ESL.
  • Suggested changes when the user interface was confusing or needed rewording. Programmers incorporated these changes.
  • Assisted the IT Department Head in meetings, creating PowerPoint presentations, documentations, and project status/deadlines tracking each day.
20052007

Sr. Technical Writer & Designer

International Solutions Advanced Provider, Inc.
  • Create, edit, and maintain all technical documentations, which include:
    • Marketing Materials: Promotional Brochures, Advertisements, flyers, catalogs, and other pre-sale literature, and Informational Brochures
    • User Guides: Software user or reference guides, Hardware reference and user guides, process maps and flowcharts
    • Administrative Materials: Organization manuals, Training materials, and Annual reports
  • Worked with Project Managers and Project Team Leaders to track and collect deliverables throughout the project life cycle.
  • Helped in quality assurance efforts of project development.
  • Responsible in the research and evaluation of new documentation tools and methods; document and improve documentation processes.
  • Directed and created the overall graphic design of Web sites and client projects.
  • Created enhancements and modifications to web sites; In addition to supporting the needs of the product group, marketing, and ad sales team.This will include:
    • Internet elements: Website elements, Email newsletters, Ad Banners, Web Applications, Internal emails, Web pages, Promotional pages
    • Print materials: Posters, Postcards, Handouts, Banners, Newspaper and magazine print ads
  • Assisted company’s President and General Manager in office operations (research, staff training, business correspondence, job postings and interviews, development and maintenance of policies and procedures, and creating/presenting PowerPoint presentations to customers and corporate alliances)

 Projects:

Project Name: eSToreApps Client: First Data, Madame Tussaud, Albron (The Netherlands/Germany/Amsterdam) Duration: August 2005 to April 2007 Role: Team Leader, Documentation and Design Team Team size: 5 Software and Platform: ASP.Net, ARTS 4.0, MsSQL, MySQL

The project is an ASP .NET web application designed to handle a complex retail store operation. It is built for high-volume retail enterprises and encompasses a range of activities, including the management of item information, category planning and review, assortment, pricing, promotions, warehouse replenishment, multi-channel ordering, store replenishment, forecasting and order determination. I am in charge in data gathering, creating/editing/maintaining technical documentations, UI design and managing the people behind this project.

Project Name: Globalmultistore Client: First Data (The Netherlands) Duration: May 2005 to January 2006 Role: Team member, Lead Technical Writer Team size: 3 Software and Platform: PHP4, MySQL, Microsoft Windows OS/Linux

The project involved development and set-up a web-based ecommerce software. Its main features are: easy web-based administration, real-time payments, shipping calculations and more.I was in charge in creating technical documentations for both technical and end-users, such as “How to” manual, System Requirements documentation, Project Proposal, brochures and web contents.In addition, I have created various types of design templates for the application using Microsoft FrontPage and Flash MX for animations.

Project Name: MicroPOS/WebPOS Client: First Data (The Netherlands) Duration: June 2005 to December 2006 Role: Team member, Lead Technical Writer Team size: 3 Software and Platform: ASP.Net, ARTS 4.0, Microsoft Windows 95/98/Me/XP/NT4/2000/2003 Server, Microsoft SQL Server/Oracle 8i – 9i/MySQL 3.x – 4.1.x/Interbase

The MicroPOS software replaces conventional cash registers with a complete business management system.It uses touch screen PC and support hardware like barcode scanners, receipt printers, cash drawers, electronic scales and many others. This is a store-level management application, which provides in-store and back-office functions such as reporting, time and attendance, file maintenance, cash management, label and sign printing.I am in charge in creating all technical documentations, presentations and proposals in this project.

Project Name: ISAPTELECOM Website Duration: January 2007 to April 2007 Role: Team member, Lead Technical Writer Team size: 4

The project is to create an informational website about ISAP’s telecommunication solutions and services to help its clients all around Europe (and eventually introduce it to the Philippines) that range from small to large scale companies to optimize their performance rapidly by advancing networking environment. I was in charge of all the website’s layout design and contents.In addition, I also created the marketing materials needed to promote VoIP and wire broadband modem line of products which are: Promotional Brochures, Advertisements, PowerPoint presentations, catalogs, and other pre-sale literature.

20042005

Application Specialist

Systems and Software Consulting Group, Inc.

  • Planned, coordinated, and supervised all activities related to the development and integration of software programs and applications, including analysis of system setups, performing tunings, upgrades, and resolving solutions. Responsibilities also include troubleshooting the technical and logical issues and provide migration of the project.
  • Monitored SRS documentation, back end architecture, coding, technical documentation and quality assurance of the projects.
  • Conceptualized design of computer applications.
  • Monitored SRS documentation, back end architecture, coding, technical documentation and quality assurance of the projects.
  • Presented weekly, hour-long orientations to prospective clients and conduct training to present clients.
  • Assisted the Project Manager by coordinating project activities, scheduling meetings, composing memos, reports, and minutes, project status/deadlines tracking, creating technical documentations, presentations, and maintaining project plans.

Projects:

Project Name: Document Management and Imaging Client: Siam TOTO Mariwasa (Batangas City, Philippines) Duration: February 2004 to April 2004 Role: Project Manager Team size: 5 Software and Platform: NT, SQL Server, IIS, Hummingbird Imaging, Hummingbird DM

The project involved conversion services and setting up a web-based Document management. I am in charge in data gathering, SRS documentation, configuration and implementation and managing the people behind this project.

Project Name: On-line File Transfer and Reporting Facility Client: Anti-Money Laundering Council, Central Bank of the Philippines (Manila, Philippines) Duration: October 2004 to February 2005 Role: Team leader Team size: 3 Software and Platform: NT, SQL Server, IIS, Apache Tomcat, Java, Oracle The project involved development and set-up a web-based File Transfer and Uploading Facility system for AMLC to be used by all BSP registered banks. I did the requirement gathering, specification, and design of the system. Also, I managed the 2 junior staff under me in the implementation including doing some of the implementation and coordinating with them regarding the user interface design which I also made. Project Name: ETL/BI Query and Reports Client: -Money Laundering Council, Central Bank of the Philippines (Manila, Philippines) Duration: October 2004 to February 2005 Role: Team leader Team size: 5 Software and Platform: NT, SQL Server, IIS, Apache Tomcat, Java, Oracle, Hummingbird Genio and BI The project involved development and customization of ETL (Extract Transform and Load) system using Hummingbird ETL software. Also, web-based report generation and queries which I have made including the GUI design of the web-based system.

Project Name: Document Management and Workflow Client: GMA7 Network (Manila) Duration: September 2004 to October 2004 Role: Technical Specialist Team size: 3

Software and Platform: NT, SQL Server, IIS, Hummingbird Imaging, DM and Workflow

The project involved conversion services and setting up a web-based Document management and workflow. I was technical support during implementation including doing some of the users training acted as a trainer. Project Name: Document Management and Workflow Client: Aboitiz (Manila and Cebu) Duration: Sept 2004 to Oct 2004 Role: Technical Specialist Team size: 5 Software and Platform: NT, SQL Server, IIS, Hummingbird Imaging, DM and Workflow

The project involved conversion services and setting up a web-based Document management and workflow. I was technical support during implementation including doing some of the users training acted as a trainer.In addition, I also did the requirement gathering, specification, and design of the official website of Aboitiz's legal department (ACOLEX).

Part-Time Account Manager

Provided initial point of contact (lead generation), presentations, proposals, contract negotiations and execution.
Jun 2004Nov 2004

Part-time IT Instructor

Systems Technology Institute College

Supervised 45+ students for the whole 1st semester. Taught Internet Technology/Web Development (HTML), Project Planning/Management, and Systems Analysis and Design. Also In charge of writing/editing all training curriculum.

20032004

IT Instructor

COMTEQ Computer and Business College

  • Taught Computer Fundamentals, Internet Technology (HTML), Logic Design and Switching, Operating Systems, Algorithms, Compiler Design, File Organization, Data Structure, Orientation in IT, Data Communication and Networking, and Software Engineering.
  • Worked as Consultant and informally tutored students in the IT Center.
  • In charge of writing/editing all training curriculum.
  • Thesis Adviser for graduating students.
  • Resource speaker in the PrintShop 12 seminar and workshop for all Olongapo City high school teachers, conducted September 2003.
20022004

Consultant/IT Instructor

Gordon College

  • Taught Computer Fundamentals, Internet Technology (Macromedia Flash MX), Systems Analysis and Design, System Planning and Deployment, and Software Engineering.
  • Worked with a team of three (3) to develop screensavers and Flash presentations for the City College and for the Mayor's office.
  • One of the resource speakers  in the Macromedia Flash Workshop for the Computer Studies Department, conducted October 21, 23, and 25, 2002.

Education

References

Ellen Regala

"I worked with Irene for two years, as we were both employed in the Applications Development Department at ISAP Company. I strongly recommend her for employment.

Although her main responsibility was to write and edit technical documentations and website content, she also embraced leadership opportunities. Once, when a project came up from a particularly difficult client, Irene stepped forward to lead the team and to coordinate the presentation. Our proposal was accepted on the first try.

She is also fun to be around. When deadlines loom, tension can build. But Irene always knew how to add levity to the situation, cracking jokes to relieve stress and keep the team on task. Irene is organized, efficient, extremely competent. I found her to be consistently pleasant and has an excellent rapport with people of all ages. She is a take-charge person who is able to present creative ideas and communicate the benefits."

4Dec2009

Estrella Labitag

"Irene did an excellent job as our Sr. Technical Writer and was an asset to our organization during her tenure with the office. She has excellent written and verbal communication skills, is extremely organized, can work independently and is able to follow through to ensure that the job gets done. She was always willing to offer her assistance and had an excellent rapport with the many constituents served by our office including clients, employers, and other professional organizations. She would be an asset to any employer and I recommend her for any endeavor she chooses to pursue."

5Nov2008

Charles Mathew Macias

"I have been Irene’s direct supervisor. I have found her to be a pleasant, generous person who is never afraid to take on a challenging task. She has been one of my most dedicated team members. While her performance has been nothing less than stellar, Irene has also become a close friend to many of us. We pride ourselves on our corporate values and close knit community, and in this area she truly shines."

11Nov2008

User Manuals

Policies and Procedures

Project Proposal

SRS

Summary

Business/Systems Analysis and Design:Six (6) years experience in Information Systems, including three (3) years in systems analysis and design, professional experience in system full development lifecycle and other methodologies, excellent analytical and problem-solving skills, task and improvement oriented, a leader and a team player and could work under extreme pressure.

Project Management:A very strong background in managing enterprise IT project life cycle through all phases; in-depth knowledge and experience in time management, risk management, and integration management; technical background in systems architecture, database design, and system configuration; solid skills in writing proposals, biding projects, and winning contracts.

Documentation/Professional Writing and Editing:Meticulous, results-oriented Technical Writer experienced in managing multiple tasks and meeting deadlines, possesses superior editing and proofreading capabilities, with successful seven (7) years experience in technical writing (User’s Manuals, Technical Manuals, Test scripts, Training materials, Catalogs, Brochures, online/web content, etc.).

Teaching/Training:  Provides training in application use and process flow and supports the business client as a train the trainer resource. Formerly involved in all areas of education for two and a half (2 ½;) years including curriculum development, teacher mentoring, student career preparation, classroom management, and student evaluation and assessment. 

Fine Arts and Graphic Design:Free-hand drawing (painting/sketching), computer graphics and design, digital imaging, desktop publishing, four (4) years experience in conceptualizing and creating promotional pieces for Marketing and Advertising, have already been a project lead in designing websites and applications, established new branding by designing logos, signage, and website templates.

Technical Skills:  Microsoft Office (Word, Excel, PowerPoint, Access, Publisher, Visio), Adobe Photoshop 7.0/CS, Adobe Illustrator 7.0/CS, Microsoft FrontPage, Dreamweaver, Macromedia Flash 5/MX, HTML, C/C++, JAVA, Visual Basic, PrintShop 12.0, Paint.NET, Lotus Notes 7, Outlook 2007, Hummingbird (ETL, Imaging, DM, Genio), MS-DOS, Windows Operating System, MySQL, and familiarity with Linux and Oracle.

Portfolio

I have been in the computer industry for 8 years. I have worked in educational institution, business, and nonprofits. I have been a teacher, an account manager, an applications specialist, a web/graphic designer, a technical writer, and a business analyst. During these times, I have always been involved in writing – technical and/or non-technical. Below you will find a sampling of technical writing I have produced over the last few years.