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Gary Filippini

Leadership | Corporate Strategy | finance |       human RESOURCES | Continuous Improvement

  • Oakville, Ontario
  • 647-228-0550

About Me

Proven senior executive possessing strong leadership skills, sound business judgement, strategic planning and project management capabilities with over twenty five years of related experience in a variety of industries.  A big picture thinker with vision, integrity, passion, creativity and exceptional EQ combined with a strong desire to achieve results in a rewarding, cooperative, team-oriented environment.


To provide leadership in an executive or senior management capacity encompassing a wide variety of objectives and challenges within a progressive, reputable, fast-paced, data-driven organization.

Work History

May 2006Jun 2015

VP, Administration & Customer Loyalty

Subaru Canada Inc.(May 1991 to June 2015)

With the ongoing assistance and support of a highly talented and dedicated team, this role encompassed the strategic oversight and direction covering areas relating to employees, customers, information technology and administration in a rapidly changing, highly competitive and complex environment.

Human Resources:

  • responsible for all aspects of human resources including compensation and benefits, hiring, performance appraisals, training and development, coaching, relationship management, disciplinary actions, formal and informal harassment resolution,  terminations, pension and retirement programs, etc.
  • focused on the ongoing strategic alignment of corporate objectives with employee goals to help facilitate an increase in annual vehicle sales from 7,000+ units to 42,000+ units (> $1.2B in revenue) with only marginal increases in headcount
  • sponsored and assisted in the migration to SuccessFactors, a cloud-based employee performance appraisal system, which greatly improved the levels of engagement and collaboration between employees and managers with respect to goal setting, performance management and employee development  
  • worked closely with Caliper Canada to optimize recruitment decisions and to design and incorporate methodologies for the ongoing identification and development of high potential employees for succession planning purposes
  • through a variety of programs and employee engagement initiatives, we consistently maintained a voluntary employee turnover rate of < 5% and exceptionally low levels of absenteeism

Customer Experience & Loyalty:

  • executed a strategy to merge the Customer Experience department (call centre, conflict resolution, etc.) with the Customer Loyalty department (customer surveys, process improvement, , etc.) with the goal of obtaining a more in depth understanding of what the 'Voice of the Customer' was actually saying in order to facilitate more comprehensive and sustainable solutions with process improvement and related activities
  • helped to streamline various internal Consumer Support processes involving customer experience liaisons, sales and after-sales employees, field staff and dealership personnel with the collective goal of improving the speed, consistency and overall quality of customer concern resolution outcomes
  • involved in the selection, implementation and strategic oversight of new customer survey and reporting portal to enhance the 'Voice of the Customer' metrics using IPSOS/Synovate market research expertise & methodology
  • provided oversight and corporate representation for various customer engagement events including several with integrated fundraising components in support of Ronald McDonald House Toronto
  • assisted in establishing a comprehensive social media engagement, monitoring and reputation enhancement program through policies, tools, training and collaboration with employees, dealers and various stakeholders
  • collaborated with Roadside Assistance partners and department members to establish and implement innovative solutions aimed at enhancing customer experience and loyalty including the seamless transfer of overflow calls relating to recalls and related announcements, proactive assistance in facilitating the completion of recalls, co-branded marketing initiatives, etc. 

Information Technology & Multi-Media:

This portion of the role involved overall responsibility for Information Technology and Multi-media departments (under the vision & strategic direction of George Hamin, our Director of IT & e-Business, and his highly skilled and creative team) along with various compliance responsibilities including privacy and data security.

  • relentlessly pursued a mature enterprise architecture by developing and enforcing a company-wide conformance process for evaluating new technology investments. This involved analyzing the degree of congruence with past technology investments, existing business processes and data structures to ensure optimal levels of standardization, sharing, integration and agility were achieved and/or maintained
  • provided oversight on a multi-faceted project aimed at improving the degree of compliance with J-Sox.  This involved the design and documentation of various  policies related to the procurement and development of software applications & IT infrastructure, the deployment and testing of IT, the management of third-party IT services as well as procedures relating to privacy & data security breach identification & handling
  • through the extensive efforts and talent of our Multi-media team we improved our web-site ( ranking from 24th place to 1st place in the Manufacturer Web Site Evaluation Study (by JD Power) out of 25 Canadian automotive brands - utilizing internal design, development and hosting resources exclusively
  • sponsored and contributed to the strategic vision of a showroom tablet app which gave sales consultants mobile access to the latest information about the company’s products and services in a highly interactive, visually appealing and transparent manner.  Not only did this make it easier for sales consultants to more effectively perform their roles, it also improved the overall sales experience for customers and provided insight and valuable analytics to head office
  • sponsored the successful deployment of subaru.TV which continues to be an industry leading private television network solution for dealers aimed at enhancing customer engagement and awareness relating to the Subaru brand, products, ownership experience, community involvement of dealers, etc.
  • provided executive level sponsorship for a variety of IT implementation initiatives including: Business Intelligence using Microsoft self-serve BI tools; Finance and Customer Relationship Management (CRM) system using Microsoft DynamicsAX software; Enhanced communication and collaboration through Microsoft's Lync and SharePoint


  • served as the executive representative on the North American Corporate Social Responsibility (CSR) Committee comprised of various Subaru organizations for the purpose of reporting, sharing and discussing CSR activities and best practices throughout North America and Japan 
  • promoted the growing engagement of business process improvement activities by introducing and providing executive level sponsorship towards a Six Sigma training initiative which provided an initial bottom line impact in excess of $1M
  • facilitated and supported the expanded utilization of Intelex's leading EHSQ Management Systems to:
    • further enhance our standing in the areas of risk management and corporate governance,
    • improve compliance levels to meet corporate, regulatory and other stakeholder requirements
    • streamline document control and work-flows
  • responsible for corporate governance and compliance activities while acting as Privacy Officer and IT Security Officer
May 2002Apr 2006

VP, Finance & Corporate Planning

This role built upon the responsibilities of my previous position and included providing senior executive level direction and leadership in the areas of finance, corporate planning, administration and human resources

  • provided leadership, vision and project management for the construction and relocation of new corporate headquarters and national parts distribution centre from a 60,000 sq. ft. facility to a premium 140,000 sq. ft. facility located on Highway 401 in Mississauga, Ontario
  • executive representative on global committee established to improve the environmental standing including the attainment of ISO14001 certification for subsidiaries of parent company (Fuji Heavy Industries Ltd.) located throughout North America and the communication of these activities to various stakeholders
  • appointed to General Manager of only corporate- owned dealership (Subaru of Mississauga Inc.) with the objective of developing and executing a plan to transform the operation to “best-in-class” for sales, customer loyalty, brand image, service satisfaction and profitability.
  • while fulfilling my executive role at Subaru Canada, this appointment to GM included taking on the responsibility of Project Manager for the construction and relocation of this flagship retail facility.  This involved a variety of strategic planning components including effectively persuading the parent company to purchase (rather than lease) the required real estate. 
  • oversaw the financial and contractual aspects of the national advertising department for an interim period including negotiations with the agency of record with budgets in approaching $20M.

May 2001Apr 2002

Assistant Vice President

Based on strong performance and a successful track record, I was appointed as the youngest member of the senior executive team providing direction and leadership in finance, corporate planning, administration and human resources at a time when revenues had grown beyond $500M

  • initiated framework for achieving a premium brand image in the Canadian marketplace by setting up and leading a cross-functional brand development / image committee
  • assisted in establishing and directing strategic partnerships with corporate sponsors for cross promotions and brand building  opportunities with Subaru Rally Team Canada 
Jul 1996Apr 2001

Controller & HR Manager

  • in addition to my responsibilities as Controller, I managed all aspects of human resources including compensation and benefits, hiring, performance appraisals, training and development, disciplinary actions, terminations, pension and retirement programs, etc.
May 1994Jun 1996


  • responsible for preparation of annual corporate business plan and presentation to senior executives of parent company (Fuji Heavy Industries Ltd.) in Japan
Jun 1992Apr 1994

Accounting Manager

  • provided leadership and direction to all accounting staff ensuring compliance with corporate objectives, GAAP, tax and regulatory authorities, etc.
  • responsible for preparation of monthly financial statements including comments on performance; opportunities; vehicle and parts and profitability; warranty costs; and departmental budget results
May 1991May 1992

Senior Accountant

  • directed external auditors and assisted in developing semi-annual audit plan based on objectives and regulatory requirements of parent company

Co-Founder / CFO (Business Start-up)

Infratech Metal Systems Inc.
  • co-founder of ISO 9001 company involved in the construction and assembly of large scale water treatment systems sold to world leaders such as GE Water Technologies  and Siemens/Evoqua - shipped to destinations  across the globe.
  • state-of-the-art wet cast concrete product mold design, fabrication and construction sold to industry leading precast manufacturers including Con Cast Pipe, Lafarge, Forterra, etc.
  • other offerings included custom metal fabrication, specialty coatings, custom plasma and laser profiling services, etc.
  • involved in strategic planning, financial reporting, capital acquisition, audits, preparing and filing SR&ED claims, income tax preparation, quality & process improvement initiatives, etc.

Co-Founder / VP Finance (Business Start-up)

Stel Crete Industries Limited
  • established company with business partner to provide custom steel reinforcement solutions to the precast concrete products industry.  
  • gained significant experience in business start-up activities and became well versed in strategic planning, setting up business and accounting related systems, procedures and controls from the ground up.
Sep 1989Apr 1991

Regional Controller

ESSROC (formerly a division of Lake Ontario Cement Limited / Denison Mines)
  • responsible for all financial and administrative areas of three operating entities within the Concrete Products Division including consolidations and tax reporting
  • managed the transition of all accounting and financial reporting from an IBM System 36 to an AS400 platform including staff training, parallel runs and data conversion
  • met regularly with sales, marketing, production and engineering managers to discuss strategic, operational and financial issues with the goal of facilitating better decision making and ensuring alignment of corporate goals
May 1987Oct 1988

Assistant Vice President - Finance

Continental Currency Exchange Ltd. (formerly The Chamberlain Exchange Group Ltd.)
  • planned and controlled Head Office Operations in Toronto and supervised retail operations in Toronto, Hamilton and Ottawa for start-up foreign exchange provider to the retail and corporate sector
  • established credit policies and determined limits on corporate accounts utilizing financial statement reviews, ratio analysis and credit references
  • supervised foreign currency trade ticket preparation, confirmation and settlement processes and developed stringent standards and procedures for foreign currency inventory control



Six Sigma Green Belt Candidate

Air Academy Associates

The Six Sigma Green Belt training is a hands-on workshop with emphasis on:

  • gaining process and product knowledge with critical thinking;
  • reducing variability and non-value added activities, and
  • developing business leaders who are focused on enhancing customer value, decreasing defect rates and wasted efforts, reducing cost and cycle time, and generating business growth and discovering breakthrough improvements.

Mutual Fund License

Investment Funds Institute of Canada

This certification provides advisers with a better understanding of financial markets and the mutual funds industry along with the ability to analyze the risk-return relationship of investments.  

  • emphasised the use of best practices  for creating and effectively managing client portfolios along with providing deeper insight into assessing mutual fund performance and fee structures.



Chartered Professional Accountant

CPA's are valued by organizations of all types and sizes for their financial expertise, strategic thinking, business insight, management skills and leadership.  They work in a wide range of senior positions in public accounting, business, finance, government, not-for-profits and academia.

  • the governing body of CPA Ontario protects the public interest by ensuring its 80,000+ members meet the highest standards for integrity and expertise.


Masters of Business Administration (MBA)

DeGroote School of Business (McMaster University)

The core courses covered various areas of business such as accounting, finance, marketing, human resources and operations in a manner most relevant to management analysis and strategy.  The AACSB accredited McMaster MBA program was created in 1962 and has more than 16,000 alumni around the world

  • less than 5% of business schools worldwide earn this AACSB distinction in management education.


  • Spending time with family & friends
  • Photography, travel, golf & football
  • Passionate about Biblical History, Eschatology and Bible Study
  • Past Small Group Leader for the kidmax program at The Meeting House
  • Avid fan of American history & US politics
  • Supporter and videographer of son's football and hockey activities
  • Groom, videographer & photographer for daughter's Show Jumping pursuits
  • Past Board Member for Toronto's Ronald McDonald House
  • Goalie Coach for Oakville Rangers Minor Atom & Atom Hockey Team


Travel, Photography & Family



Standard First Aid

Toronto Emergency Medical Services

CPR - Adult, Infant & Child

Toronto Emergency Medical Services

Part One - Basic Certification

Workplace Safety & Insurance Board

Part Two - Workplace Hazards Training

Workplace Safety & Insurance Board

Automtic External Defibrilator (AED) Certification

St. John's Ambulance