• Louisville Kentucky
  • 5028197145
  • gmb7145@gmail.com

Gertrude Bernard

Summary

Accomplished Account  Manager  offering several years of experience in  driving revenue through building and maintaining client relationships. Leverages exemplary communication and in person meetings  with an extensive focus on critical business needs that produce strong results.

Work History

Work History

Account Manager

Dec 2011 - Apr 2016
Windstream
  • Managed account base with annual spend of 3.5 million in revenue.
  • Served as client representative to other departments, collaborating with technical support, product development and marketing.
  • Prepared sales and renewal proposals/agreements
  • Generated sales through consistent activity within customer base.

Awarded 100 Club,  April, May, December 2013 February, March, May, June, July, and August of 2015.  $1 Million club 1.7 Million in revenue renewed first quarter 2014

Account Development Manager

Aug 2006 - Dec 2011
PAETEC
  •  Met monthly sales & retention goals as set by company through organized activity with customers
  • Primary point of contact for troubleshooting technical and billing issues as well as add on service inquiries.
  • Negotiated sales and renewal contracts.
  • Analyzed existing voice and data infrastructure of existing and prospective clients, for efficiency and productivity & assisted clients with information technology planning.

 Awarded Bronze Medal for "Unmatched Service" May 2010    August,  September, October 2006  Regional top in Sales August 2006

Account Manager

Jun 2003 - Aug 2006
US LEC
  • Primary point of contact for troubleshooting technical and billing issues as well as add on service inquiries.
  •  Negotiated sales and renewal contracts.
  • Generated sales through consistent activity within customer base

Awarded Regional Account Manager August, October 2005 April May, June 2006

Account Relations Manager

Jul 2000 - Dec 2002
Worldcom 
  • Managed a base of 20 customers, who average $15k a month each in revenue.
  • Primary point of contact for troubleshooting technical, billing issues  and new services
  • Negotiated Renewal Contracts..

Education

Education

General Studies

2001 - 2002
Spalding University

Sales and Marketing Certification

1989 - 1991
Hamilton Business College