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• Solid experience in leading teams to meet deadlines in fast paced environments and with minimum supervision. • Technical and Business background provides unique ability to address the needs of Engineering and Customers. • Proficiency in leading the definition, execution, deployment and hand-off of complex projects. • Hands-on leader with a sense of urgency, a can-do attitude and persuasive communication style in multiple languages.  


  • 15 years of experience in Project Management, SW Development, and Technical Support allows foreseeing problems to be corrected before they become costly.
  • Skilled at bringing cross-functional teams together and achieving the desired outcome through calm, methodical and professional means.
  • Proficiency in managing and resolving technical and process related issues escalated by internal/external Customers and Partners.
  • Expert in leading teams through all phases of the project life-cycle.
  • PMP, Six-Sigma, and CA State Mediator Certified.

Work experience

Jan 2007Jul 2009

Senior Project Manager

Sun Microsystems

Led a team of 10 Project Managers in planning, executing, monitoring, and supporting testing for a global Oracle ERP implementation. Project was part of the largest ERP initiative that Sun had ever undertaken to replace 200 applications.

  • Completed 100% of testing execution plan by efficiently communicating priorities/expectations and monitoring the work of 200 Testers worldwide.
  • Accelerated issue resolution turn-around time by efficiently managing escalations of complex technical and process related problems.
  • Reduced cost and achieved minimum business impact by effectively performing Risk analysis, identifying dependencies, and creating mitigation plans.
  • Improved communication, at all levels of the organization, by planning, creating and efficiently executing Project Communication plan.
  • Increased efficiency of project by leading a team in prioritizing and implementing recommendations found during post-mortem reviews.
Apr 2004Jan 2007

Senior Program Manager - Global Service Alliance Operations

Sun Microsystems

Managed day-to-day operations between Sun, Cisco, BEA, Siebel, CA and BMC. Responsible for strengthening and expanding Partners’ relationship as well as improving Customer loyalty by providing an escalation point for interoperability issues escalated by Premium Customers, Partners, and post-sales teams.

  • Improved Customer Service experience by leading a global cross-functional Six-Sigma team tasked with creating a new process and monitoring reports for Back-line Service Support organization.
  • Improved Program efficiency by establishing strong relationship with Partners, solving open cases, and acting on Customer feedback.
  • Increased up-sell opportunities by working with a team tasked with creating marketing material and delivering Training to internal/external Customers.
  • Streamlined cooperative Service offerings between Sun and other technology companies by participating in a cross-functional Marketing project.
Oct 2000Apr 2004

Senior Technical Support Engineer - Service Alliance Operations

Sun Microsystems

Provided back-line technical support for Premium worldwide customers with collocated Veritas and Oracle Engineers. Managed Siebel CRM implementation.

  • Improved organization’s efficiency by managing implementation of a Siebel CRM case management system for 3rd party vendors and internal Organization.
  • Improved project efficiency by facilitating issue resolution and consensus amongst Company and Partners on priorities, requirements and schedule.
  • Succeeded in solving a complex technical problem affecting Customers world-wide, by leading a cross-company, cross-functional team tasked with root causing and delivering a solution to affected customers.
  • Accelerated Customer issues resolution turn-around, by working as an Escalation Manager for facing account teams and partners. Responsible for communication and engagement of internal and external Technical groups.

Software Sustaining Lead

Sun Microsystems

Lead a team of 10 to 14 Sun Engineers and consultants responsible for providing Software Sustaining support to Sun worldwide Manufacturing sites.

  • Achieved 40% reduction in Software release time by leading implementation of new Software development and Release process for Manufacturing Execution Systems ( MES )
  • Achieved minimum downtime in worldwide manufacturing sites by successfully acquiring, developing and managing a team of employees and consultants.
  • Improved MES by converting Customer needs in solid Business requirements to be later implemented on production environments.
  • Successfully deployed, to production environments, Oracle and home-grown applications' upgrades by using Software Development best Practices.
Jun 1994Nov 1998

Software Engineer Consultant

Varian Associates

Software Developer of a GUI for Physical/Vapor Deposition semiconductor equipment sold to Companies such as Samsung, Micron, etc. Programmed in C, AWK, SED, 4th GL, and SQL

  • Received excellent Customer feedback for providing on-site support during software upgrades. Asian Customer was one of the largest and most demanding accounts for the Company.
  • Increased Company’s revenue by designing, developing, installing, debugging and implementing new functionality requested by Customers.
  • Increased Customer satisfaction by promptly addressing production related issues escalated by global Customers.
  • Identified problems by performing and documenting Software Testing and reduced cost by writing scripts to automate their execution.




Santa Clara University - Leavey School of Business


San Jose State University


IME - Rio de Janeiro, Brazil


Productivity and Multilingual
ADDITIONAL INFORMATION: ·        Microsoft Office. Proficiency with Excel including pivot tables and other advanced functions. ·        Microsoft Project 2007. ·        OS: Solaris, and MS-Windows. Sun Technology: Solaris, Storage, and Cluster. ·        Have worked in an Agile/Scrum environment. ·        Fluent in Spanish and Portuguese.