Gerardo Rico

Gerardo Rico

Work History

Work History
Sep 2005 - May 2009

Master Black Belt of Quality

General Electric Money Bank. Western Europe

·Development of SOA project: design of the requirements needed in order to control the mortgage business in France, Spain and Italy within the same computer program by means of the aligning all of the businesses and sharing best practices.

·Manage Lean workouts to improve:

a)Repossessed car sales in Auto division, Spain. New process created

b)Repossessed house sales in Mortgage division, Spain..New process created

·Controllership management of mortgage activity and results in Spain. New process, first in Spain, and used as a model for other General Electric Money businesses.

·Develop a mathematical model to forecast the litigation costs associated with delinquent clients within mortgage business, Spain. Used as a model for the following projects.

·Manage the launch of Self Finance business in CAM-GE (joint venture between General Electric Money Bank and CAM) and subsequent follow-up to ensure the project is following the Quality guidelines.

·Manage Lean showcases in order to improve:

a)Operations processes within mortgage division, Spain. Organising the logistics and preparation for the event, team leader to one of the improvement teams and responsible for the future implementation and subsequent follow up of the agreed list of action for the whole project. This event improved most company processes and led to our company receiving both recognition and an award from General Electric in USA. Lead time reduction from 33 to 16 days + NPS improvement from -23% to +10% + new global production process.

b)TTC department in mortgage division, Spain

c)Collaboration processes between Freedom Finance & GE Money Bank Mortgages Spain, working as a team. Business. Business growth: 20%.

d)Sales results from GEMB Mortgages Spain branches. Approval rate improvement from 26% to 35%. 41% reduction in decition cycle time.

·Managethe Facilities and Security areas for GE Money Bank Mortgages, Spain.

Jun 1998 - Sep 2005

Manager of Customer Services and Maintenance departments

General Electric Commercial Finance

·Management of Customer Services Department: 19-27 people.

·Development of projects:

a)Creation and management of the Preferential Workshops Network for car body repairs.

b)Follow-up and control of body carrepairs and mechanical breakdowns.

c)Substitution vehicles´ pool.

·Optimize the Call Centre department efficiency by reorganizing inbound call management

·Manage written complaints to the Company

·Creation of new processes for client invoicing.

·Design of a mathematical model to estimate maintenance costs of 2003 “renting” fleet, with a tolerance of 2%.

·Calculate the cost per kilometre for every car model in the fleet.

·Decision maker: "Deal Committee" permanent member, to make commercial decisions for the company regarding important matters relating to our clients.

Sep 1997 - Jun 1998

R&D Engineer

Construcciones Industrializadas, S.A.

·Definition and management for the design for a factory in Avila and others based in Spain

·Design and management of industrial projects for new factories

Dec 1990 - May 1997

Project engineer

Principia EQE

·Thermal and structural analysis of structural, mechanical, nuclear and seismic engineering projects using computer simulations.

·Distribution of the ABAQUS program (advanced calculation technique through finite element methodology) in Spain and after-sales technical support

Nov 1989 - Nov 1990

Industrial Engineer, Calculations Department

Pegaso (ENASA)

Thermal and structural calculations of truck components using the finite elements methodology (FEM)

Oct 1988 - Nov 1989

Industrial Engineer, Engines engineering department

Nissan Motor Ibérica

·Creation of a laboratory managing vehicle exhaust emission control

·Homologation of vehicle engines.


Oct 1982 - Jun 1988

Industrial Engineer

Escuela Tecnica Superior de Ingenieros Industriales (Universidad Politecnica de Madrid)



Black Belt Certification

General Electric Capital Largo Plazo, S.L.