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Gerald V Jones

PC System Specialist

Summary

Current PC System Specialist.  Versatile, reliable and efficient with 8+ years experience in PC software and hardware support and troubleshooting. A certified HDI Customer Service Representative, with multiple Apple certifications. Diversified skills including human resources, administrative support, troubleshooting, with advanced skills in Mac and PC repair.

Work experience

Aug 2011Present

PC System Specialist

Georgia State University

I provide technical support, training, and direction to departmental staff using computer equipment and applications on a large local area network (LAN); install, test , and resolve problems with computer hardware and software. I adapt existing software to accommodate the database needs of departments; develop and maintain Intranet and Internet Web sites, and perform related duties as required.

May 2009Aug 2011

Computer Support Specialist

Jones PC Repair

Provided technical assistance to computer system users. Answered questions or resolved computer problems for clients in person, via telephone or from remote location. Provided assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems.

Certifications

Oct 2015Present

HDI Customer Service Representative

HDI Certification and Training

This certification verifies that customer service professionals are knowledgeable in the skills and techniques required to provide exceptional customer service and support in both support center and call center environments. It ensures they understand how to assess customer needs while exceeding their expectations.

Oct 2015Present

Apple Certified Support Professional

Apple. Inc

Verifies an understanding of OS X core functionality and an ability to configure key services, perform basic troubleshooting, and support multiple users with essential OS X capabilities. ACSP certification is verifies who supports OS X users, manages networks, or provides technical support for the Mac

Mar 2014Present

Apple Certified Associate - Mac Integration

Apple. Inc

Verifies skills to integrate a Mac into an existing Windows or other standards-based network.

Education

Aug 2005May 2009

Pursuing Bachelor of Science,

Morehouse College

89 Credit hour's received.

May 2003May 2005

Psychology Studies

Albany State University

2 Years Completed