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Work experience

Apr 2011Present

Junior Help Desk Analyst

George Junior Republic
in PA, Grove City, PA Junior Help Desk Analyst Responsibilities: Monthly implementation of various system security and computer tasks across a campus consisting of sixty-two buildings and over five hundred employees Maintain the daily task of troubleshooting system hardware and software for employees of George Junior Republic throughout the day with various dilemmas Repair safety and security alarm and camera malfunctions within the buildings across campus Receive and complete technical support tickets for employees regarding their computer related issues until I am able to reach complete customer satisfaction Facilitate successful communications between users and other corporations through telephones systems that are using computer technology Practiced the use of problem solving skills while being an on call specialists that help employees across campus with their after hour help desk troubles Successfully maintain relationships with customers using follow up calls with him/her after completion of their customer care Mastered the ability to sit on call for long periods of time
Jan 2006Present


George Junior Republic
in PA, Grove City, PA Counselor Parent Responsibilities: Responsible for treatment of male adjudicated youth who's age ranges from 11-19 years of age until they are successfully discharged from the program Reside in a selected building, along with spouse on campus, in order to rehabilitate ten specific youth Attend monthly trainings 9 out of 12 calendar months of the year that help me to remain up to date on any new policies or strategies to help assist in rehabilitating the youth Maintain consistent contacts with families along with youth's placing agency, such as probation officers and case workers, and keep them up to date on how their client is doing within the program Participate in weekly treatment planning with a multi-disciplinary treatment team, in order to problem solve ways to assist in helping youth rehabilitate successfully Involved in developing a program used for treatment of youth, such as basketball and other recreational sports and activities
Jul 2005Dec 2005

Sales Representative

Wright Pontiac
in Carnegie, Carnegie, PA Customer Sales Representative Responsibilities: Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints Built Relationships with customers in order to better assist their needs and helped me understand what particular product they were in search for Weekly phone courtesy calls to customers, both former, current, as well as potential customers in order to meet their satisfaction with our company Delivered products to new customers at their place of establishment




University of Phoenix

Information Technology/System Security


Associates Degree

Kaplan University School of Business

Computer Networking/Criminal Justice