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Summary

  • Built distinguished 15+ year record of progressive achievement and advancement with Mellon Group, a €90+ million products and services provider in the financial industry over 11 countries.
  • Proficient in Contact Centers, Business Process Outsourcing, Financial Transaction Processing, Software Development and Customer Support services.
  • Strong Orientation in High Productivity Management - Systematically explores complex service issues and implements the most appropriate methods to improve productivity, quality, and profitability.
  • Flexible and Adaptable - Responds to the changing needs of the business performing a variety of roles and successfully handling new responsibilities.
  • Responsible and Accountable - Commits to common goal while maintaining strong values and work ethics.

Work experience

Dec 2008Present

Managing Director & General Manager

Mellon Group Call Centers
  • Reporting directly to the President of the Group.
  • Selected to turn around the underperforming Call Center Companies in Greece:
    • Mellon Collections Services SA
    • FinTrust SA
    • Blue Sphere SA
  • Currently directs all operations of the €12+ million business in Athens and Thessalonica.
  • Provide leadership for 600+ person workforce and hold P&L responsibility.
  • Oversee all finances, business development, marketing, production, human resources and administrative affairs.
  • Leads the initiative for ISO27001 security certification.
Nov 2003Present

Group Services Director

Mellon International SA
  • Reporting directly to the President of the Group.
  • Managed the growth and expansion of Group Contact Center, Outsourcing, Processing and Product Services Business in Albania, Cyprus, Bulgaria, FYROM, Serbia, Turkey, Romania, Poland, Ukraine and Egypt.
  • Headed and co-coordinated a double digit Revenue and Gross Profit growth year over year. Revenue in Services grew from €10 million in 2004 to €59 million in 2008 and Gross Profit grew from €3 million in 2004 to €15 million in 2008.
  • Led and facilitated a range of projects that contributed to the Mellon Group turnaround and growth:
    • Introduced Telemarketing and Processing Services in the Group.
    • Coached a team of people to transfer knowledge abroad.
    • Established Key Performance Indicators for all services and motivated people to monitor and act.
  • Participated in the ERP analysis and deployment team.
  • Participated in the Group reorganization teams in 2002-2003 and 2008-2009.
  • Board Member of Mellon Technologies SAIC, Mellon Poland Sp.zoo and Mellon Egypt SA.
Jan 2001Oct 2003

Information Systems Director

Mellon Technologies SA
  • Reporting to the CEO.
  • Reorganized the Software Development team in order to support Customer needs, corporate internal needs and Business Research and Development needs.
  • Participated in the construction of Group strategic direction for technology and operations.
  • Maintained focus on achieving bottom line results while formulating and implementing advanced technology and business solutions to meet a diversity of market needs.
Sep 2004Dec 2000

Software Development Manager

Mellon Technologies SA
  • Reporting to the CEO.
  • Established the software development team in 1994 and at the end of 2000 coordinated and supervised twenty -five full-time software engineers.
  • Developed and administered operating budget of €600.000+, and implemented cost controls.
  • Worked closely with customers (mainly financial institutions) and overseas vendors to meet specific business needs.
  • Specialized in financial - secure electronic transactions protocols and smart card applications for VISA, MASTERCARD, AMEX and DINERS CLUB acquirers.
  • Championed the introduction of Internet/Intranet/Web Technology, corporate-wide e-mail.
  • Leaded the Y2K Implementation Team.
May 1993Aug 1994

Software Engineer

IDEAL Group
  • Reporting to Business Unit Manager.
  • Designed and developed security sensitive applications and Interactive Voice Response system applications.
Oct 1991Apr 1993

Computer Science Teacher

4th Technical High School

Education

Portfolio

Portfolio

Skills

Payment Transactions
Outsourcing
Call Centers
Strategy
Operations & Engineering
Emerging Markets, Multi-Site Operations
Startup, Turnaround, Change