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  • Built distinguished 15+ year record of progressive achievement and advancement with Mellon Group, a €90+ million products and services provider in the financial industry over 11 countries.
  • Proficient in Contact Centers, Business Process Outsourcing, Financial Transaction Processing, Software Development and Customer Support services.
  • Strong Orientation in High Productivity Management - Systematically explores complex service issues and implements the most appropriate methods to improve productivity, quality, and profitability.
  • Flexible and Adaptable - Responds to the changing needs of the business performing a variety of roles and successfully handling new responsibilities.
  • Responsible and Accountable - Commits to common goal while maintaining strong values and work ethics.

Work experience

Dec 2008Present

Managing Director & General Manager

Mellon Group Call Centers
  • Reporting directly to the President of the Group.
  • Selected to turn around the underperforming Call Center Companies in Greece:
    • Mellon Collections Services SA
    • FinTrust SA
    • Blue Sphere SA
  • Currently directs all operations of the €12+ million business in Athens and Thessalonica.
  • Provide leadership for 600+ person workforce and hold P&L responsibility.
  • Oversee all finances, business development, marketing, production, human resources and administrative affairs.
  • Leads the initiative for ISO27001 security certification.
Nov 2003Present

Group Services Director

Mellon International SA
  • Reporting directly to the President of the Group.
  • Managed the growth and expansion of Group Contact Center, Outsourcing, Processing and Product Services Business in Albania, Cyprus, Bulgaria, FYROM, Serbia, Turkey, Romania, Poland, Ukraine and Egypt.
  • Headed and co-coordinated a double digit Revenue and Gross Profit growth year over year. Revenue in Services grew from €10 million in 2004 to €59 million in 2008 and Gross Profit grew from €3 million in 2004 to €15 million in 2008.
  • Led and facilitated a range of projects that contributed to the Mellon Group turnaround and growth:
    • Introduced Telemarketing and Processing Services in the Group.
    • Coached a team of people to transfer knowledge abroad.
    • Established Key Performance Indicators for all services and motivated people to monitor and act.
  • Participated in the ERP analysis and deployment team.
  • Participated in the Group reorganization teams in 2002-2003 and 2008-2009.
  • Board Member of Mellon Technologies SAIC, Mellon Poland Sp.zoo and Mellon Egypt SA.
Jan 2001Oct 2003

Information Systems Director

Mellon Technologies SA
  • Reporting to the CEO.
  • Reorganized the Software Development team in order to support Customer needs, corporate internal needs and Business Research and Development needs.
  • Participated in the construction of Group strategic direction for technology and operations.
  • Maintained focus on achieving bottom line results while formulating and implementing advanced technology and business solutions to meet a diversity of market needs.
Sep 2004Dec 2000

Software Development Manager

Mellon Technologies SA
  • Reporting to the CEO.
  • Established the software development team in 1994 and at the end of 2000 coordinated and supervised twenty -five full-time software engineers.
  • Developed and administered operating budget of €600.000+, and implemented cost controls.
  • Worked closely with customers (mainly financial institutions) and overseas vendors to meet specific business needs.
  • Specialized in financial - secure electronic transactions protocols and smart card applications for VISA, MASTERCARD, AMEX and DINERS CLUB acquirers.
  • Championed the introduction of Internet/Intranet/Web Technology, corporate-wide e-mail.
  • Leaded the Y2K Implementation Team.
May 1993Aug 1994

Software Engineer

  • Reporting to Business Unit Manager.
  • Designed and developed security sensitive applications and Interactive Voice Response system applications.
Oct 1991Apr 1993

Computer Science Teacher

4th Technical High School





Payment Transactions
Call Centers
Operations & Engineering
Emerging Markets, Multi-Site Operations
Startup, Turnaround, Change