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Work experience

Apr 2009Present

First Assistant Manager

Restaurant Mcdonalds
First Assistant Manager Job responsibilities:  recruiting, training and supervising staff  cash and floor control such as; closing of cashes, safe auditing  entering weekly & monthly inventory counts  Producing employee schedules according to sales/week from previous year  preparing and presenting sales reports for the supervisor at month end  handling guest inquiries and complaints in store with CSS reports(customer service survey) and or by telephone  making improvements to the runnin LANGUAGES WORK EXPERIENCE g of the business by ensuring the training program is utilized properly with all new hires  keeping our employees motivated with incentive programs, maintaining our standards of time, quality and service and by marketing our restaurant in the community
May 2007Apr 2009

Caterer

Traiteur Bon Appétit
Caterer Job responsibilities:  ensure exemplary guest service through all forms of banquet service, carving stations, bartending, buffets and plated service  replenishing products and supplies in compliance with event standards and instructions  perform side work by helping to provide a safe and clean work environment clean, organize and restock equipment/products returning from catering events Good knowledge of Microsoft Office and Outlook  B.S. M.(Basic Shift Management course)  A.S. M.(Advanced Shift Management Course)  E. M.P.(Effective Management Practices)  R. O. L.P.(Restaurant Operations Leadership Practices)  M.A. A.P.A. Q.(Ministère de l'Agriculture des Pêcheries et de l'Alimentation)  Completed First Aid Course  Excellent customer service  Ability to adapt to various sit COMPUTER KNOWLEDGE CERTIFICATES SKILLS

Education

19992004

High School Graduate