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Skills

Operations
General Management

Work experience

Feb 2012Present

Compliance Manager

NGP Management LLC

Driven and results oriented individual looking to contribute in the operation areas of the quick service restaurant space.Became a franchisee of Dunkin Donuts in 2012 and am looking to expand both in experience and influence within this arena.Primarily responsible for the operational compliance for 120+ Dunkin Donuts franchise locations.  Day to day duties include:

  • Conducted regular store visits to supervise operations
  • Coached new crew members to provide fast and friendly customer service
  • Advise district and store manager in
  • Store Inventory needs
  • Current and projected staffing needs
  • Overall store condition
  • Remediate any issues discovered during visits with store and senior management
Jan 2010Jan 2012

Assistant Compliance Manager

NGP Management LLC

  • Managed surveillance team overseeing operations of Dunkin’ Donuts retail locations from headquarters.
  • Helped reduce theft by more than 20% over two years. 
  • Responsible for monitoring operational compliance and detecting theft issues through the use of live surveillance.
  • Assisted in conducting physical site surveys and made recommendations for ways to prevent losses in the stores.

Education

BA

BCA College