Skills

Skills

Operations

General Management

Work History

Work History
Feb 2012 - Present

Compliance Manager

NGP Management LLC

Driven and results oriented individual looking to contribute in the operation areas of the quick service restaurant space.Became a franchisee of Dunkin Donuts in 2012 and am looking to expand both in experience and influence within this arena.Primarily responsible for the operational compliance for 120+ Dunkin Donuts franchise locations.  Day to day duties include:

  • Conducted regular store visits to supervise operations
  • Coached new crew members to provide fast and friendly customer service
  • Advise district and store manager in
  • Store Inventory needs
  • Current and projected staffing needs
  • Overall store condition
  • Remediate any issues discovered during visits with store and senior management
Jan 2010 - Jan 2012

Assistant Compliance Manager

NGP Management LLC

  • Managed surveillance team overseeing operations of Dunkin’ Donuts retail locations from headquarters.
  • Helped reduce theft by more than 20% over two years. 
  • Responsible for monitoring operational compliance and detecting theft issues through the use of live surveillance.
  • Assisted in conducting physical site surveys and made recommendations for ways to prevent losses in the stores.

Education

Education

BA

BCA College