- Mill Creek US-WA
- [email protected]
To lead a professional services organization utilizing the skills acquired through 25 years experience in telecom, software, professional services and other consulting. Specific proficiencies include:
Provided holistic governance solutions to clients, specializing in Project & Portfolio Management implementations. Established and maintained relationships with PPM vendors. Filled key deployment roles for varied implementations (new installs, audits, troubleshooting, training, etc.) for diverse customer base.
Also filled other consulting and internal needs as necessary. This includes performance of PMO Assessments, PMO and project management consulting, preparation of marketing material, SharePoint configuration. PMO Forum administration and other related duties.
Responsible for all In-Network deployments of Location software from pre-sale through deployment, including long term account management.
Developed and maintained deployment methodology and related tools.
Organized and managed Professional Services Organization including Pre-sales, Implementation, Training, Customer Services Staff and PMO.
Generated annual revenue over $10M (US) with 15 active projects in 7 countries.
Introduced BAM methodology tying requirements, system configuration, test, training and production into a cohesive end-to-end implementation process. Includes management of Implementation, Training and Customer Services staff.
Managed all aspects of product implementation for openCI application, including management of scope, project plan, budget, and human resources. Also represented company implementation capability during pre-sales stage of projects.
Managed project implementation of openCI network management application from pre-contract period through contract signing, requirements gathering, and system configuration and deployment. Project includes data migration and integration with other OSS components for a communications provider in Tulsa, OK. Project work performed in multiple cities in US and Australia.
Acted as interim General Manager for OT-US during period following voluntary administration of parent company in Australia.
Managed pre-sales, requirement gathering, system installation and implementation of Tele.Commerce Solution for end-customers, Service Bureaus (resellers) and software integrators.
Managed implementation of four applications within the Tele.Commerce Solution suite of products for Service Bureau in Olympia, WA. Supported customer in all aspects of packaging, (re)selling, installing, configuring and testing their product offering. System functionality included interconnection of ASRs, LSRs, Pre-Order transactions and PIC/CARE records between clients and their respective trading partners.
Managed implementation and support of TBS (Telecom Business Solution) and ServiceCoordinator (aka WorldWin). Dual role of supporting end-users from IT perspective (software installation, report development) and business perspective (process development, product configuration, and training). Initial system(s) capability includes activation of switch and transport products over owned and leased facilities, ordering of leased network components using OBF compliant ASR module, flow through provisioning, and fault/ performance monitoring. These implementations included system installation, system configuration, process development and training.
Perform Business and Operational Analysis for implementation of WorldWin Network Management System for customers during pre-sales and post-sales timeframes. Other duties related to on-site implementation and development support and project management.
Lead Modeler/Analyst for provisioning T1/E1 connectivity and signaling services via WorldWin platform for ICP headquartered in Washington DC.
Participation as Sr. Consultant for Implementation of Integrated Operations Support System for start-up located in Mechelen, Belgium. Provided consultation related to provisioning management, performance management, fault management and trouble ticketing for telephony, leased lines, PABX and cable modem services provided via a hybrid fiber/COAX cable network.
Organized and operated company focusing on database conversions, data cleanup, system consultation and creation of user-friendly reports for use by local management.
Led mechanical system conversion to transfer 1,000,000 network access lines to MARK. Using enhanced methodology, project was completed with a staff of four, although originally budgeted for twelve.
Managed and developed processes and tools for ongoing system comparisons and reconciliation for Telephone Operations. Queried and compared OSS components and Telephony switches (5-ESS, DMS-100, DCO, GTD-5, etc.).
Managed technical staff to facilitate system conversion to corporate standard system. Provide on-going technical support and coordinate activities with client policies and timelines.
Managed Client system implementation of 850,000 network access lines to MARK system using staff of up to 140. Process inputs included significant amount of paper records and data from divergent mechanized systems. $250,000/month of revenue generated.
Supervised various Service Office personnel. Supported repair and installation activity. Managed various system implementations related to service operation.