Download PDF


To lead a professional services organization utilizing the skills acquired through 25 years experience in telecom, software, professional services and other consulting. Specific proficiencies include:

  • Intimate knowledge of software implementation and system development lifecycles from pre-sales to post-deployment support.
  • Significant experience with Operations Support Systems.  Knowledgeable of TMN and eTOM.
  • Applied and theoretical knowledge of Program Management Office and Professional Services Automation concepts.
  • Hands-on experience with Project Portfolio Management tools.
  • Willingness to travel extensively in the interest of project success.
  • Extensive interaction with Product Marketing and Product Management to ensure desirable and effective offerings for target customers.
  • In-depth knowledge of industry RFx (Requests for Proposal, Information, Qualification) conventions from composition, response and evaluation perspectives.
  • Telecommunications industry experience ranging from electromechanical switching to broadband and wireless networks.
  • Ability to communicate with users and software engineers staff by creating solution abstractions that are meaningful to both.


Solution Abstraction
Although responsibilities are often more managerial than technical, much success to ability to deliver a configured solution that is usable by the customer. A relatively standard process is used that includes scoping, emphasis on customer pain points, requirements gathering, gap analysis, design, development and configuration, testing and deployment.   However, there is one skill that is often underestimated during this process. At the time of design, the needs of the customer and the capabilities of the available tools meet at a critical juncture. It is important that an appropriate abstraction of the solution be brought to the table that weighs the customer‘s need for detail vs. the need for efficiency. Likewise, it must balance the capability of the tools vs. the time required for development or configuration. The appropriate blend of business knowledge and tool knowledge is required to develop and present this abstraction. Much past success is attributable to the universal understanding and agreement based on the initial abstraction.
Although not a telecom technologist, significant background with various network and services technologies and have had great success interacting with engineers to document and model network based services as well as physical and virtual network entities for purposes of capacity management, assignment, activation and fault monitoring. Specific exposure to DWDM, SONET, SDH/PDH, HFC, SS7/C7, MPLS, Frame Relay, ATM, IP, ISDN, DSL, Digital and Analog voice, VOIP, GSM, UMTS, and a constantly evolving list of new or hybrid technologies.
Product Management
Often act as an industry-centric extension of the product marketing and product management team by virtue of face-time with customers. From a product marketing perspective, gauge customer needs and willingness to pay for new or enhanced product or services offerings. From a product management perspective, compose requirements and/or high level architectural documents for products that bring value to a software companies by enhancing customer functionality or improve configurability of the product. The latter adds value by minimizing time to market for a given software solution.   Also add value to product management and engineering organizations by serving as an alpha tester with a customer perspective when new functionality is being brought to market.    
Requests for Proposal (RFP)
Significant experience relative to Requests for Proposal (RFP), Information (RFI), Qualification (RFQ) and other variations. Often bear responsibility for organizing detailed responses to such requests including technical and commercial components. At other times charged with distilling customer needs into such requests, soliciting vendors and evaluating the replies.
Road Warrior
Enjoy domestic and international travel for purposes of closing deals and delivering professional services or interacting with customers from the C level to the technical trenches.
Program Management Office / Professional Services Automation
PMO / PSA   Practical experience by virtue of many years of hands-on leadership of services organization including project management, budget management, resource procurement/scheduling, tools/template management, repository management, issue resolution, risk mitigation, solution procurement/coordination, team communications and quality assurance.   Although not PMI certified, rich familiarity of PMBOK (Project Management Body of Knowledge) complements past experience. This has been enhanced by recent years of PMO and PPM consulting.
Operations Support Systems (OSS)
Rich experience with many OSS provisioning and network management tools working at the service, network, element management and network element layers. Further experience with the business layer by virtue of interfacing with Customer Relationship Management (CRM), Order Management (OM) applications.   Deep familiarity with Customer Relationship Management (CRM), Order Management (OM), Customer Care, Trouble Ticketing, Fault Management, Performance Management, Asset Management, Network Inventory, Design and Assign, Provisioning/Auto-Provisioning/Flow-Through Provisioning, Auto Discovery, Mediation, Work Flow, Reconciliation, Telecom Expense Management (TEM), enhanced Telecom Operations Map (eTOM), Telecommunications Management Network (TMN), Reporting, Integration and Data Migration concepts.
Project Portfolio Management (PPM)
Recently leveraged PMO and Applications background to exploit the significant capabilities PPM tools offer to mature PMOs or Professional Services Organizations. Utilize SaaS (Software as a Service) or Network based applications to enhance business processes and reporting related to project intake, decision making, project management, financial management, resource management and overall portfolio management.
Software Implementation
Wide breadth of leadership and hands-on experience working with Professional Services teams to sell, deliver and support software products.  Intimate familiarity with entire implementation lifecycle: Presales discussions, presentations, demonstrations and proofs of concepts. Contract negotiations, License Agreements, Subscription Agreements, Service Agreements, Statements of Work, Support Agreements. Project initiation, scoping and planning. Business and technical requirement gathering and customer buy-in. Architecture and design. Configuration, development and integration. Data mapping and migration. Quality assurance and user acceptance. Pre-deployment and go live activity. Production support plus software and configuration upgrades.



Work experience


PPM Consultant

Covestic, Inc.

Provided holistic governance solutions to clients, specializing in Project & Portfolio Management implementations. Established and maintained relationships with PPM vendors. Filled key deployment roles for varied implementations (new installs, audits, troubleshooting, training, etc.) for diverse customer base.

Also filled other consulting and internal needs as necessary.  This includes performance of PMO Assessments, PMO and project management consulting, preparation of marketing material, SharePoint configuration. PMO Forum administration and other related duties.


Manager – Location Deployment

TeleCommunications Systems Inc.

Responsible for all In-Network deployments of Location software from pre-sale through deployment, including long term account management.

Developed and maintained deployment methodology and related tools.


OSS Consultant

Service & Network Modeling and Activation Consulting for OSS implementation for Managed IP services for a large Technology company.


Director, Professional Services

NetCracker Technologies

Organized and managed Professional Services Organization including Pre-sales, Implementation, Training, Customer Services Staff and PMO.

Generated annual revenue over $10M (US) with 15 active projects in 7 countries.

Introduced BAM methodology tying requirements, system configuration, test, training and production into a cohesive end-to-end implementation process. Includes management of Implementation, Training and Customer Services staff.


Sr. Project Manager

Open Telecommunications, Ltd

Managed all aspects of product implementation for openCI application, including management of scope, project plan, budget, and human resources. Also represented company implementation capability during pre-sales stage of projects.

Managed project implementation of openCI network management application from pre-contract period through contract signing, requirements gathering, and system configuration and deployment. Project includes data migration and integration with other OSS components for a communications provider in Tulsa, OK. Project work performed in multiple cities in US and Australia.

Acted as interim General Manager for OT-US during period following voluntary administration of parent company in Australia.


Sr. Project Manager

Quintessent Communications, Inc.

Managed pre-sales, requirement gathering, system installation and implementation of Tele.Commerce Solution for end-customers, Service Bureaus (resellers) and software integrators.

Managed implementation of four applications within the Tele.Commerce Solution suite of products for Service Bureau in Olympia, WA. Supported customer in all aspects of packaging, (re)selling, installing, configuring and testing their product offering. System functionality included interconnection of ASRs, LSRs, Pre-Order transactions and PIC/CARE records between clients and their respective trading partners.


Director, IT Business Services

GST Telecom

Managed implementation and support of TBS (Telecom Business Solution) and ServiceCoordinator (aka WorldWin). Dual role of supporting end-users from IT perspective (software installation, report development) and business perspective (process development, product configuration, and training).   Initial system(s) capability includes activation of switch and transport products over owned and leased facilities, ordering of leased network components using OBF compliant ASR module, flow through provisioning, and fault/ performance monitoring. These implementations included system installation, system configuration, process development and training.


System Analyst

GTE/TCSI Network Management Organization

Perform Business and Operational Analysis for implementation of WorldWin Network Management System for customers during pre-sales and post-sales timeframes. Other duties related to on-site implementation and development support and project management.

Lead Modeler/Analyst for provisioning T1/E1 connectivity and signaling services via WorldWin platform for ICP headquartered in Washington DC.

Participation as Sr. Consultant for Implementation of Integrated Operations Support System for start-up located in Mechelen, Belgium. Provided consultation related to provisioning management, performance management, fault management and trouble ticketing for telephony, leased lines, PABX and cable modem services provided via a hybrid fiber/COAX cable network.



Alternative Consulting, Inc.

Organized and operated company focusing on database conversions, data cleanup, system consultation and creation of user-friendly reports for use by local management. 

Led mechanical system conversion to transfer 1,000,000 network access lines to MARK. Using enhanced methodology, project was completed with a staff of four, although originally budgeted for twelve. 

Managed and developed processes and tools for ongoing system comparisons and reconciliation for Telephone Operations. Queried and compared OSS components and Telephony switches (5-ESS, DMS-100, DCO, GTD-5, etc.).


Data Loading Manager

AtlantaStaff, Inc. / G.E. Information Services

Managed technical staff to facilitate system conversion to corporate standard system. Provide on-going technical support and coordinate activities with client policies and timelines.

Managed Client system implementation of 850,000 network access lines to MARK system using staff of up to 140. Process inputs included significant amount of paper records and data from divergent mechanized systems. $250,000/month of revenue generated.


Service Supervisor

GTE South

Supervised various Service Office personnel. Supported repair and installation activity. Managed various system implementations related to service operation.