George Neumayr

George Neumayr

Summary

Seeking an IT Management position with a company who requires an energetic, creative, structured, willingness to learn, team player, customer-friendly attitude, results driven, big picture thinker who is creative and thinks outside the box. I also possesses a high level of knowledge about applications, databases, servers and routers and how they transverses through the infrastructure.Having excellent oral and written communication skills provides me the ability to work with all levels of management.  I have a proven track record leading, managing or directing complex projects across IT organizations on time and within budget.

Work History

Work History
Mar 2010 - May 2010

IT Service Management Manager

Addastaff Consulting, Inc

* Automated weekly metrics that were required by upper management.

* Analyzed existing policies and procedures and provide recommended changes to ensure ITIL changes where addressed in new documents.

* Enforced the Change Management Policies ensuring all IT groups are utilizing the process on all changes being implemented into the production environment.

* Audited change management requests and participated in change management meetings.Provided 1:1’s with customers on new process to ensure the passing of audits to maintain ITIL certification.

* Analyzed Policies and Procedures and other documents related to Incident and Problem Management. This was to ensure the latest ITIL recommendations were addressed.

* Automated many weekly and monthly metrics increasing the staff’s ability to handle additional issues being reported.

* Met with business to obtain feed back on issues impacting there ability to run there business successfully. This information was documented, recommended solutions and submitted to management and the business for approval.

* Obtain feed back from Business partners to address any issues/concerns they may have.

* Managed the IT Service Management group by removing roadblocks, dealing with escalations, conduct 1:1’s and ensure they were on track with meeting there assigned goals and objectives.

* Dealt with personnel issues that would arise and managed attendance.

Apr 2000 - Mar 2009

IT Project Manager

Health Net

* Lead the development and implementation of an enterprise change management process.This include writing Policies and Procedures, creation of metrics that allowed all levels of management understand there groups implementation success rate.

* Designed web page that hosted the release of the company’s first service catalog.

* Responsible for working in partnership with other IT organizations/groups and Business partners to improve quality and efficiency in delivering the most accurate data in the least amount of time.

* Analyzed existing applications, systems, and processes to ensure they maintained compliance based on old and new governmental directives.

* Collected data from those who performed testing on changes or new products to be implemented into production.

* Managed vendors and contractors when implementing changes, performing maintenance work and testing.

* Monitored, reviewed and evaluated new applications or changes provided by vendors.

* Reviewed proposed changes with customer to ensure requirements were being delivered.

* Provided staff leadership and direction to maintain their continued commitment to support and drive in supporting the company’s core objectives.

Apr 1992 - Apr 2000

Operations Service Manager

Intel

* Responsible for maintaining a professional staff 24 x 7 to deal with any issue related to the companies NT Server and Email environment world wide.

* Worked in partnership with other IT organizations/groups and Business partners to improve quality and efficiency in delivering the most accurate data in the least amount of time.

* Developed business plan to have resources and funding budgeted for the design and implementation of a Quality Assurance Lab

* Provided remote access training to the companies employees in Haifa, Telavie and Paris

* Analyze existing policies and procedures, recommended changes, and implemented.

* Managed vendors on the development of their standard product to include changes being requested.

* Reviewed proposed changes with customer to ensure requirements were being delivered.

Education

Education
1980 - 1984

California State University-Hayward - School of Business and Economics

Skills

Skills

PlanView

Altria

Remedy

• MS Office Suite

• Computer Networking

• DOS