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Summary

I am a recent graduate currently employed by Pod Pads festival camping and looking for similar alternative build and break down work throughout the summer. I have previous experience with raising bell tents and assembling wooden structures. Prior customer facing roles also make me a good choice for working front of house. I am a long standing member of 12:34 (events company) and also have plenty of festival knowledge.

Previous Work History

Jun 2015Jan 2016

Technical Support Officer

Bristol City Council
  • Managed call flow and responded to technical support needs of customers and customer care line queries.
  • Resolved customer issues in a clear, courteous and straightforward manner.
  • Implemented company policies, technical procedures and standards for preserving the integrity and security of data, reports and access.
  • Facilitated organised record retrieval and access by maintaining filing system for both active and refused customers.
May 2015Dec 2015

Waiter/Barista

Grounded
  • Continually provided exceptional service to customers by being friendly, knowledgeable and accommodating.
  • Consistently exhibited a calm demeanor during periods of high volume or unusual events to keep the restaurant operating smoothly and set a positive example for the shift team.
  • Thoroughly cleaned and sanitized work area including mopping and sweeping, washing display cases, wiping down prep areas and equipment, washing utensils and dismantling and cleaning machinery. Opened and closed restaurant and performed cash duties such as banking.
Sep 2014Jan 2015

Photographer 

Malvern Hills Conservators
  • Photographed high-quality images for both print and internet distribution.
  • Performed advanced computer processing of images for assignments.
  • Archived photographs on computers and servers.
Aug 2014Sep 2014

ICT and Social Media Training

Malvern AONB
  • Developed and taught lessons on relevant media platforms, editing suites and file extensions to promote technological interest and better understanding.
  • Provided key support for personal media projects and cross integration with business projects.
Jun 2012Oct 2012

Graphic Designer

Community First
  • Designed new on-brand visual elements to effectively convey concepts and messaging.
  • Generated computer graphics and designed page-layouts, graphic elements and photography.
  • Created aesthetically-pleasing advertisements that complemented projects.
Jun 2012Aug 2012

Labourer

Three Counties Showground
  • Employed wide variety of hand and power tools including hoists, drills, precision measuring instruments and electronic devices.
  • Followed company procedures to maintain work environment in a neat and orderly condition.
  • Consistently assumed additional responsibilities and worked extended hours to meet project deadlines. 
Oct 2010May 2011

Barman/Chef

J. D. Wetherspoons
  • Instructed new staff in proper food preparation, food storage, use of kitchen equipment and utensils, sanitation and safety issues.
  • Led shifts while personally preparing food items and executing requests based on required specifications, following all health and safety policies and upholding proper standards.
  • Inspected kitchen to observe food preparation quality and service, stock take, cleanliness of work areas and logging hazards
Jun 2008Dec 2008

Barman/Waiter

ASK Italian
  • Consistently provided professional, friendly and engaging service.
  • Demonstrated genuine hospitality while greeting and establishing rapport with customers.
  • Routinely supported other areas of the restaurant as requested, including answering telephones, completing financial transactions and handling complaints.

Education

Oct 2011Jun 2014

BA Hons Degree

Falmouth University

Natural History and Marine Photography

Sep 2008Jul 2010

Level 2 National Diploma

Hereford Arts College

Art and Design

Sep 2002Jul 2007

GCSE

The Chase Technology College

10 ABC's

Skills

  • Strong written and verbal communication skills, able to brief confidently at all levels.
  • Clear and collected telephone manner and competent administration.
  • Forward thinking and dynamic with a "can do" responsible attitude.
  • Ability to handle pressure, proficient delegation, work to deadlines and accept multiple tasking.
  • Hard working team player with the capability to work as an effective team member.
  • Flexible and will quickly learn new skills, embrace change and adapt to new environments.
  • Impressive knowledge of computers, proficient in a wide range of programs.

Qualifications

  • Safe handling, Kitchen Hygiene and First Aid at Work with Forklift.
  • Photoshop and InDesign with Falmouth University.
  • Employability and Safety course with Heart of Worcester College

References

Available on request.