George Ellis Maryland II

Financial Advisor And Account Representative

More than 11 years as an account representative consultant experience with one of the leading home manufacturing companies in the United States. A demonstrated track record of exceeding  quota and serving customers needs.

Work History
Work History
2014 - 2015
It Specialist Assistant
VANDERBILT MORTGAGE AND FINANCE, INC
Greensboro, NC IT Specialist Assistant/Satellite Office Ability to identify and resolve problems in software installation and functioning Skilled in setting up local and third party networks, installing new internet WIFI, Ethernet and DSL connections Proficient in installation of relevant software when installing a new hardware device Well versed in setting up multimedia screen and equipment for enlarged display and presentations, efficient in troubleshooting display and double screen synchronization issues
2014 - 2015
Sr. Account Representative
VANDERBILT MORTGAGE AND FINANCE, INC
Sr. Account Representative(Assistant Supervisor) Coordinating various projects within the company; attending meetings and communicating with vice president and other management leaders regarding company events and projects; managing and planning meetings with team members via email and other communication modalities; developing multimedia projects using variety of technologies; applying technology knowledge to resolve computer-related issues. Highlights & Contributions Delegating relevant project tasks to team members Eleven years of work experience in mortgage field Documenting and collecting data to plan marketing strategies Supervising activities of collections department team Training, coaching, and mentoring team members Highly skilled in acquiring mortgage loan orders by meeting and convincing potential clients Proficient in computers specifically MS Word and Excel Coached collection psychology and strategies, ensuring every collector utilized most successful communication including verbal and written demands for payment. Prepared daily evaluations of collector's performance. Proficient in analyzing clients' needs and proposing suitable mortgage solutions
2004 - 2014
Account Representative
VANDERBILT MORTGAGE AND FINANCE, INC
Account Representative Performing collection calls on delinquent mortgage loans in a fast-paced environment Analyzing and resolving customer problems quickly Documenting customer accounts with pertinent information Meeting and/or exceeding monthly individual and team collection quotas Responsible for establishing repayment schedules, based on customers' financial Listen attentively to caller needs to ensure a positive customer experience.
Education
Education
Aug 2015 - May 2016
Music Business Management
Guilford Technical Community College

Associates of Arts 

Skills
Skills
Marketing Financial Services
Staff Training & Development
Communications
Public Speaking/Presenting 
Account Management
Customer Service
Negotiation