Amanda Durdin

  • Pearland US-TX
Amanda Durdin

Objective

I have experience as a receptionist/administrative assistant, as well as experience in customer service quality control. I have worked successfully in a telecommuting position. I am very proficient with all aspects of computing and learn new software quickly. I strive to find ways to use technology to make life easier and more organized. I am dedicated to my family and hope to obtain a position that that will enable me to use my strong written and verbal communication skills, attention to detail, innovative problem solving, and familiarity with new technologies, becoming an asset to my work environment with my positive attitude and strong work ethic, while still managing to balance work and family time.

Interest

In addition to the skills and experience listed below, I have been active in PTA, helping to organize school-wide events and fundraisers as well as classroom events.  I am an active volunteer and committee member with the Houston Livestock Show and Rodeo.  I am the Vice President of our neighborhood Homeowner's Association as well.  I have much experience in serving my community in many ways, experience that carries over well into a professional environment. 

Work History

Work History
Nov 2009 - Present

Office/Counter Assistant

UPS

My current position is a temporary one that involves filling in as needed in several roles. I work in the OMS office, assisting with phone calls and pick-up scheduling, and I also work at the customer counter, assisting customers with package pick-up and drop-off.

Apr 2002 - Jun 2008

Quality Control Manager

Consumer Impressions, Inc
Elevated to Quality Control Manager who solely receives, logs, and organizes verification data provided by shoppers Responsible for data coordination and file management Frequent email and verbal communication with shoppers to maintain quality and consistency SKILLS Macintosh and Windows operating platforms Filemaker Pro software Microsoft Office Suite PDF creation and editing with Adobe Pro Basic image viewing, manipulation, and editing with Photoshop; Faxaway (internet based faxing service) Effective communication with co-workers in a telecommuting environment Ability to deal diplomatically and effectively with difficult shoppers Time management skills necessary to perform duties with little or no supervision
Jan 2000 - May 2000

Receptionist

CPI, Inc
Responsible for high volume of calls on a multi-line phone system Organized and distributed phone messages throughout a multi-building manufacturing facility Generated accounts receivable invoices and other office mailings Misc clerical duties, such as filing, memos, copying SKILLS Communicated with customers and vendors in a professional and friendly manner Consistently met demands of fast-paced office environment Developed excellent phone communication skills Maintained an organized and professional work environment Accomplished established tasks so effectively that was often given extra projects/responsibilities by supervisor and inside sales staff
Aug 1997 - Jul 1998

File Clerk

CPI, Inc
Maintained separate customer and freight file systems, which included creating new freight or customer files, pulling and replacing needed freight or customer files, and assimilating newly generated documents into system Composed sales letters for inside sales staff as needed, as well as other odd jobs as requested Filled in for receptionist as needed, including operating multi-line phone system and generating invoices and mailings Held position part time while attending the University of Houston SKILLS Microsoft Office Suite Organization skills necessary to maintain separate large filing systems Adaptability necessary to shift or re-focus current goals in order to meet more immediate needs of busy office environment

Education

Education

Psychology

University of Houston

Maternal and Child Health

The Union Institute and University

Maternal and Child Health

The Union Institute and University

Criminal Justice and Psychology

Sam Houston State University