Senior Customer Service Executive
Supervise the call center and also handle escalated inbound calls and emails relating to Medical insurance. Attending to inbound calls coming in through the dedicated toll free line.
Attend to customer inquiries and complaints and provide appropriate resolution services in a consistent and professional manner.
Ensure all the documents received are complete with info that required for Guarantee Letter (GL) issuance.
Follow up with hospital on documents (breakdown bill, dosage of medication…etc) / reports for those incomplete documents cases.
Calling hospital to confirm received on the Outpatient (OP) GL. Follow up with the sender if the documents received were incomplete.
Result orientated with sense of urgency, co cooperativeness & eagerness in ensuring efficient teamwork in delivering excellent services to client.
Responding to email inquiry received pertaining to admission and discharge.