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Genevie Compuesto Rana

Hospitality at Starwood Hotels ( Westin Pre Opening Dubai ) United Arab Emirates

Summary

Goal-driven leader who maintains a productive climate and confidently motivates, mobilizes, and coaches employees to meet high performance standards.

Exceptional listener and communicator who effectively conveys information verbally and in writing.

Flexible team player who thrives in environments requiring ability to effectively prioritize and juggle multiple concurrent projects.

Proven relationship-builder with unsurpassed interpersonal skills.

Personable professional whose strengths include cultural sensitivity and an ability to build rapport with a diverse workforce in multicultural settings.

Results-driven achiever with exemplary planning and organizational skills, along with a high degree of detail orientation.

Resourceful team player who excels at building trusting relationships with customers and colleagues.

Professional Experience

2016

Room Attendant 

Starwood Hotels World Wide (Westin Pre Opening ) Dubai

Performs routine duties in cleaning and servicing of guest rooms and baths under supervision of housekeeping supervisor. Room attendant promotes a positive image of the property to guests and must be pleasant, honest, friendly and should also able to address guest requests and problems.

 

Nov 2014March 2016

Resturant Server

Le Vesu Vio Italian Fine Dinning Resturant ( Doha Qatar)

▪Prepares the tables, laying out napkins and utensils, making sure the condiments are refilled, performing all other preparation tasks.
▪Staying updated on current menu choices, specialties and menu deviations, knowing if the kitchen staff is running out of any items
▪Handle the table bookings, direct customers to their tables, presenting menus, suggesting dishes, assisting in drink selection, informing customers about food preparation details, communicating specific customer needs to the cooks.
▪Maintaining proper dining experience, delivering items, fulfilling customer needs, offering desserts and drinks, removing courses, replenishing utensils, refilling glasses.
▪Prepare mixed drinks for service to your customers table.
▪Properly open and pour wine at the tableside.
▪Obtaining revenues, issuing receipts, accepting payments, returning the change.
▪Performing basic cleaning tasks as needed or directed by supervisor.
▪Filling in for absent staff as needed.
▪Assisting with special events as needed.
▪Greet all guests and owners warmly with an appropriate greeting.
▪Adhere to grooming and appearance standards consistently.
▪Understands and can communicate products and services available.

Jun 2013Jun 2014

Resturant server

AA Barbecue Grilled Popular Sinugba (Phillipinnes)

▪Prepares the tables, laying out napkins and utensils, making sure the condiments are refilled, performing all other preparation tasks.
▪Staying updated on current menu choices, specialties and menu deviations, knowing if the kitchen staff is running out of any items
▪Handle the table bookings, direct customers to their tables, presenting menus, suggesting dishes, assisting in drink selection, informing customers about food preparation details, communicating specific customer needs to the cooks.
▪Maintaining proper dining experience, delivering items, fulfilling customer needs, offering desserts and drinks, removing courses, replenishing utensils, refilling glasses.
▪Prepare mixed drinks for service to your customers table.
▪Properly open and pour wine at the tableside.
▪Obtaining revenues, issuing receipts, accepting payments, returning the change.
▪Performing basic cleaning tasks as needed or directed by supervisor.
▪Filling in for absent staff as needed.
▪Assisting with special events as needed.
▪Greet all guests and owners warmly with an appropriate greeting.
▪Adhere to grooming and appearance standards consistently.
▪Understands and can communicate products and services available.

Jul 2012Mar 2013

Cashier

City Center Dubai ( Fujairah )

• Greet customers as they arrive in the store and provide them with information about products and/or services

• Respond to customers’ complaints and resolve their issues

• Take payment in exchange of items sold

• Bag, box and wrap purchased items

• Identify prices of goods using memory or scanner

• Enter transactions in the cash register and provide customers with the total bill

• Sort and count currency and coins

• Issue receipts and change to customers

• Count money at the end and beginning of each shift

• Process exchanges and refunds

• Ensure that all checkout counters have enough cash

• Process credit card and check payments

• Weigh items and determine prices of the same

• Issue trading stamps and gift cards

• Perform the duties of customer service representative when required

• Maintain periodic sales reports and spreadsheets

• Assist in stocking shelves, rotating merchandise and marking prices

• Ensure management of daily cash accounts

• Maintain periodic transaction reports

• Ensure maintenance of check out areas

• Resolve customer complaints in a proactive manner

• Open and close tills

• Train other staff members to work as cashier

• Maintain knowledge of store inventory and sales activities

• Keep the work area tidy and clean.


May 2011Jun 2012

Cashier

LA NUEVA SUPERMARKET INCORPORATED ( Philipinnes Mactan)

▪Responsible for cashiering and collecting cash payments from customers and making change, or charging purchases to costumers credit cards.
▪In charge of ordering stock, display, apply the tag price and display on the designated shelves inside the store
▪Providing assistance and costumers service.

Mar 2010Jul 2010

Resturant server

Casa Verde Resturant ( Philippines )

▪Prepares the tables, laying out napkins and utensils, making sure the condiments are refilled, performing all other preparation tasks.
▪Staying updated on current menu choices, specialties and menu deviations, knowing if the kitchen staff is running out of any items
▪Handle the table bookings, direct customers to their tables, presenting menus, suggesting dishes, assisting in drink selection, informing customers about food preparation details, communicating specific customer needs to the cooks.
▪Maintaining proper dining experience, delivering items, fulfilling customer needs, offering desserts and drinks, removing courses, replenishing utensils, refilling glasses.
▪Prepare mixed drinks for service to your customers table.
▪Properly open and pour wine at the tableside.
▪Obtaining revenues, issuing receipts, accepting payments, returning the change.
▪Performing basic cleaning tasks as needed or directed by supervisor.
▪Filling in for absent staff as needed.
▪Assisting with special events as needed.
▪Greet all guests and owners warmly with an appropriate greeting.
▪Adhere to grooming and appearance standards consistently.
▪Understands and can communicate products and services available

Education

Dec 2011

Craft Course In Housekeeping ( TVET) National Certificate In Housekeeping

Technical Education And Skills Development Authority ( Department Of Labor And Employment ) Phillipines


20072010

Bachelor Of Science In Information Management

Phillipine State College Of Aeronautics ( Mactan Benito Ebuen Air Base Lapu - Lapu City )


Top Skills

Good Ability

Good Ability To Adapt To Multicultural Environments, Gained Trough My Work Experience.

Good Command
Customers Satisfaction


Food & Beverage


Personal Details

Birthday - May 28 / 1990

Marital Status - Married

Religion - Christian

Passport Number - EC5235812

Date Of Issue - September 07 /2015

Date Of Expiary - September 06 / 2020

Languages Known - English , Bisaya

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