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Technical Summary

Applications/Tools: iSupport, BOMGAR, Dame Ware, Go to Assist, WebEx, Putty, WINSCP, MS Office Suite 2003/2007/2010, MS SharePoint, Mimecast, WebEx Manager, Active Directory, VMware Cloud Director, VMware vCenter Server 4.0/5.1, VMware vSphere environment, McAfee ePolicy Orchestrator Manager, Rapid7 Nexpose, KACE KBOX Management Systems, RSA SecureID manager, Cisco Unified Communications Manager, Juniper Networks.

Workstation/Servers: Windows 95/XP/7, Windows Server 2008 R2, Blackberry Enterprise Server, MS Exchange 2010, Red Hat Enterprise Linux 6, Community Enterprise Operating System 5/6, Ubuntu 10.04 LTS.

Hardware: Switch, Router & Hubs, Dell Laptops, Dell Workstations, Cisco Router, Blackberry device, HP Printers, Cisco Phones, Dell PowerEdge Rack Server, IBM Bladelogic Server.

Work experience

May 2012Present

Linux Administrator

Thomson Reuters (Omgeo)

Brought in to work with the Linux desktop infrastructure globally that focuses in deploying and managing thin-provisioned virtual machines for the enterprise software developers, Monitoring resource usage using VMware vCenter Server and VMware Cloud Director, Managing virtual machines using VMware vCenter Server and VMware Cloud Director, Troubleshooting Linux environment for both virtual and physical machines globally.

May 2010May 2012

Global IT Desktop Support Technician

Thomson Reuters (Omgeo)

Brought on board to maintain and support desktop infrastructure globally with internal users including executive-level users that primarily focuses on system administration, virtualization, deployment and troubleshooting of hardware and software, operating systems, network troubleshooting and application troubleshooting.

May 2008May 2010

Senior Technical Specialist


Hired to provide technical support 24x7 shifting schedules for dell IT consumer infrastructure across the Americas region including troubleshooting, installing, patching and configuring the operating system installed on the dell device. 

Oct 2006May 2008

Technical Support Specialist


Provide a 24x7 first level support for TELUS consumer base infrastructure across all provinces of Canada that includes customer service & troubleshooting.


Jun 2002Apr 2006

Bachelor of Science

Philippine Christian University

Dean’s Lister March 2006