Gene Gregory De Guzman

Gene Gregory De Guzman

Technical Summary

Applications/Tools: iSupport, BOMGAR, Dame Ware, Go to Assist, WebEx, Putty, WINSCP, MS Office Suite 2003/2007/2010, MS SharePoint, Mimecast, WebEx Manager, Active Directory, VMware Cloud Director, VMware vCenter Server 4.0/5.1, VMware vSphere environment, McAfee ePolicy Orchestrator Manager, Rapid7 Nexpose, KACE KBOX Management Systems, RSA SecureID manager, Cisco Unified Communications Manager, Juniper Networks.

Workstation/Servers: Windows 95/XP/7, Windows Server 2008 R2, Blackberry Enterprise Server, MS Exchange 2010, Red Hat Enterprise Linux 6, Community Enterprise Operating System 5/6, Ubuntu 10.04 LTS.

Hardware: Switch, Router & Hubs, Dell Laptops, Dell Workstations, Cisco Router, Blackberry device, HP Printers, Cisco Phones, Dell PowerEdge Rack Server, IBM Bladelogic Server.

Work History

Work History
May 2012 - Present

Linux Administrator

Thomson Reuters (Omgeo)

Brought in to work with the Linux desktop infrastructure globally that focuses in deploying and managing thin-provisioned virtual machines for the enterprise software developers, Monitoring resource usage using VMware vCenter Server and VMware Cloud Director, Managing virtual machines using VMware vCenter Server and VMware Cloud Director, Troubleshooting Linux environment for both virtual and physical machines globally.

May 2010 - May 2012

Global IT Desktop Support Technician

Thomson Reuters (Omgeo)

Brought on board to maintain and support desktop infrastructure globally with internal users including executive-level users that primarily focuses on system administration, virtualization, deployment and troubleshooting of hardware and software, operating systems, network troubleshooting and application troubleshooting.

May 2008 - May 2010

Senior Technical Specialist

Dell

Hired to provide technical support 24x7 shifting schedules for dell IT consumer infrastructure across the Americas region including troubleshooting, installing, patching and configuring the operating system installed on the dell device. 

Oct 2006 - May 2008

Technical Support Specialist

Telus

Provide a 24x7 first level support for TELUS consumer base infrastructure across all provinces of Canada that includes customer service & troubleshooting.

Education

Education
Jun 2002 - Apr 2006

Bachelor of Science

Philippine Christian University

Dean’s Lister March 2006