Managed all IT department functions, managed network server and designed company intranet. Solved all IT related issues including management of VoIP call center. Designed, installed, maintained, configured, secured and provided support of both software and hardware platforms, operating systems, wired/wireless network components, and related products and technologies for the entire company including the corporate and satellite offices. Oversaw the day to day operation of the system. Trained and educated all users on how to properly store data. Initiated a cloud platform for file management. Created a comprehensive Access database where users and clients accessed forms online and submitted data directly to the database either through a sharepoint site or SSL encrypted site. Managed an upsell and referral database of over 40k clients. Initiated and managed all IT special projects; planned designed and implemented online marketing plan. Oversaw data connectivity for local area network (LAN) and wide area network (WAN) systems; created network related wiring plans for new offices, budgeted and allocated funds for LAN/WAN hardware/software purchases, system installation, backup, maintenance and upgrades; assists in providing network and remote connectivity hardware/software support. Established and maintained user email accounts; provided e-mail training and software support; provided e-mail documentation and updated user manual as needed; managed anti-spam and antivirus servers; researched and troubleshot e-mail problems by reviewing mail logs, records, and network configurations, established an IT support ticket system. Provided solutions to all customers identified problems. Completed all form programming and design according to legal compliance updates from the Department of Insurance. Developed an effective telecommuting program for employees who were approved to work from home. Developed CDR Reports for the Sales manager and monitored productivity for the call center. Created and ran all reports in our specialized systems, which included QQ Solutions, Paygo System, Peachtree, Dynamics, Fusion Database, Google Cloud SQL, and Microsoft System Center 2012 with Hyper V.