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Microsoft Office 2010
Microsoft Office 2007
Typing Speed 65 wpm

Work experience

Nov 2011May 2013

PA to Head of Resourcing and Head of Learning & Development

Harrods Ltd

One of the World's most renowned Luxury Retail Department Stores

  • Successfully managed two incredibly busy diaries for the two ‘Heads’, liaising with PA’s regarding internal stakeholder meetings as well asexternal clients
  • Managed on a daily basis each of the ‘Heads’ email accounts, including my own & the Future Talent inbox (responding to, & setting up meetings with intern & work experience candidates for different areas of the company)
  • Supported and helped manage the recruitment team (18-23 people), the L&D team (6 people)
  • Provided project support to both teams when required
  • Co-ordinated and organised internal & external team events, award entries and catering requests
  • Looked after the budgets, expenses and petty cash for both ‘Heads’ & their teams
  • Oversaw all purchasing with my departments company credit card and statements
  • Managed all purchase orders and invoices for both ‘Heads’ areas and helped with the transition to online forms
  • Requested all psychometric testing through external companies and ran reports
  • Oversaw the sign off of all holiday requests and weekly hours for both ‘Heads’ and their teams
  • Responsible for booking all paid conferences for the company’s Directors and running reports
  • Greeted all clients and visitors of both ‘Heads’
  • Screened telephone calls and agencies queries
  • Looked after stationery orders and training equipment
  • Attended severalcopy writing and social media courses
Aug 2011Dec 2011

Temp PA/Receptionist

Carousel & Morgan McKinley Agencies

Worked for various companies such Gresham Private Equity Firm, Office Concierge (Head Office) and Green & Partners (Real Estate), managing reception areas, assisting teams & providing PA support for up to 3 Directors.

Aug 2010Apr 2011

PA/Medical Secretary to Surgeon

Omahu Clinic

A Specialist Medical Practice supporting a Surgeon

  • Managed patient clinics and maintained a friendly, confidential & professional reception area
  • Booked appointments, entered results, processed payments, letters & forms (Using SPM - Specialist Practice Management)
  • Typed medical letters, reports & surgical quotes
  • Prepared patients & treatment room for surgical procedures
  • Liaised with other medical practices, doctors, pharmacies & laboratories
  • Coordinated patient surgeries with private & public hospitals
  • Managed banking & invoicing, including Eftpos & petty cash
Mar 2010Jun 2010

Office Support/Administrator

AAMI Insurance

A large insurance company owned by Suncorp. This contract was through IPA Recruitment Soluctions, supporting a Manager, in a team of 7 within HR.

  • Trained company staff in the use of the new database system
  • Provided a high level of customer service to internal staff
  • Attended daily phone meetings, & monthly video conferences, giving updates, reports & advice/solutions to problems that had arisen in the system 
  • Managed & responded to a high volume of emails, contributing to the teams targets
Jan 2010Feb 2010

Receptionist/Medical Typist (Part-time)

Omahu Clinic
  • Covered reception & telephone queries/bookings
  • Assisted with medical typing using Dictaphone
Jun 2009Dec 2009

Administration Assistant to CEO, CFO & COO

ASP Pacific Holdings Pty Ltd

A division of ASP Ship Management (International), providing third party crew management services to clients.

  • Supported the PA & three company directors (CEO, CFO & COO)
  • Maintained a friendly reception, including Mariner Travel’s (sub company travel agency)
  • Effectively reorganized CEO’s filing system
  • Researched shipping companies (competition) & potential clients for director     
  • Managed invoicing, couriers, mail & administration for all 5 departments      
Sep 2008Feb 2009

HR Administrator/Recruitment (Contract)

Housing New Zealand Corporation

A large Government owned company, providing housing to people in need. Contracted through GBL Recruitment.

  • Prepared employment contracts & letters of offer  
  • Communicated with managers in order to improve the efficiency of the contract process
  • Recorded job advertisement details online using Snaphire
  • Assisted Payroll team with data entry, & employee pay forms
  • Acquired full use of the company software system Jade
  • Created new personal employee files for all current staff
Jul 2007May 2008


The Temp Centre

A Division of the Ultimate Recruitment Company, supplying temps to admin & hospitality clients

  • Trained new receptionists & trained co-workers in the use of the database
  • Vetted & reference checked candidates for interviews
  • Matched clients & candidates, ensuring job orders were completed
  • Streamlined the new personalized database system TempPro
  • Designed web-based advertisements & contributed to marketing strategies
  • Handled client & candidate queries, solved problems (on call 24/7)
Apr 2007Jul 2007

Office Manager/Receptionist

The Temp Centre
  • Maintained a friendly, professional reception, screened & signed up new staff
  • Managed email enquiries, booked interviews, processed & formatting staff CVs
  • Managed petty cash, banking & staff timesheets & assisted with invoices & pay roll
  • Re-organised company filing & archiving system