Kisa Jones

  • Jackson US-MS

Summary

To obtain the highest level possible of Customer Service.Complete assign assignment in a timely manor. Have the knowledge of micro-soft office, solving issues, and stepping up in leadership to make great discussions.

Work History

Work History
Nov 2007 - Present

Customer Service Representative

Trustmark National Banl

Customer Service Representative

§Assist Mortgage, auto/loans, and personal/business account holder with account inquiry.

§Assist personal and business customers with online banking inquiry.

§Assist other department with question regarding customer accounts.

Provide excellent customer service to 100-115 customers per day.

May 2001 - Nov 2007

Customer Service Representative/Team Leader

Entergy

§Managed over 30 customer service representatives.

§Assist customers with High bill inquiries.

§Implemented training course for new recruits.

§Assist customers with install and discontinue residential and business services.

§Data entry

§Update customer account

Assist customers with Delinquent accounts.

Jun 1999 - Nov 2001

Correctional Officer ll

Mississippi Department of Correction

§Secure Offenders form 120-180 Inmates.

§Kept an accurate of offenders.

§Assist with Processing and Discharging Offenders.

Transport Offenders to and from facilities.

Education

Education
Aug 2003 - May 2005

Business Administration

Hinds Community College

Skills

Skills

Qualifications

 Proficient in Microsoft Word Excel, Windows 98/2000/ME Data entry, coding, posting cash, collections, security, and ordering filing