- 30 years of experience in IT – More than 15 years as IT manager, managing local and regional projects. Research and support to new technologies, infrastructure, database administration, Local area networks support and administration for industries such as: pharmaceutical, Electronic/appliance manufacturer, chemical, foods and cosmetics companies.

- Large international experience – participation in several projects, events and activities related to businesses development in EUA, Chile, Argentina, Mexico, Venezuela, England and Colombia;

- Large experience with outsourcing processes (Service Desk, Side Support, System Development and Print outsourcing)

- Wide knowledge on sales and marketing processes for pharmaceutical industries in Latin America;

- Co-Responsible to define, develop and implement the SYNAVANT Latin America Methodology for CRM Projects and implementation;

- Sales Support – analysis and definition of terms, projects costs, people skills, resources allocation, hires for commercial initiatives;

-Large experience with technical/administrative systems implementation;

- Implementation of Support Center, Help Desk, Call centers and Pbx;

- SLA’s monitoring through activity reports, recommendations to improve service quality;

- Post-sales support in general, customer care activities

- Local Area Network and WAN installation and implementation;

- LAN security implementation;

- Audit control;

- Disaster Recovery Plan;

- Wide experience with expenses and capital budget definition and controlContracts and contractors administration in LA (Budgets over 50 MM US$)


Looking for an executive position in IT area as Manager or Director

Work History

Work History
Mar 2009 - Present

Project Manager

Unilever Americas

Acting as Project Manager for migration project tha has as objective migration of servers infrastructure and applications from Latin America offices to HP Data Center in Atlanta, Georgia. The scope of the project includes more than 500 applications, including SAP, Siebel and other legacy systems, and approximately 600 servers.

Allocated as THIRD IT Solutions Consultant.
May 2006 - Feb 2008

Operations Relationship Manager

Natura Cosmeticos

As operations manager I was responsible to manage IT facilities for existing Natura’s international operations (Argentina, Chile, Peru, Colombia, Venezuela, México and Franca), as well as manage projects to implement new operations (recently Colombia and Venezuela).

For Brazil operation, I was responsible to manage Service Desk, Side Support, print outsource, telephone and videoconference facilities, all services provided to final internal customer. All of these services were revalidated trough a proposal process (RFP) directly managed by myself.

As additional responsibility, I was in charge to manage IT assets (life cycle), software licenses, as well as negotiations with technology providers to contract labor as well as buy equipment and software such as: Notebooks, Desktops, Select agreement, SAP Licenses, Notes, Microsoft, etc.

Nov 2003 - May 2006

Quality Assurance Mgr.

PeopleSoft Brazil

Managing the Automation and Quality Assurance Groups, working with Off Shore projects as well as responsible to define and implement the regression tests methodology, prepare and implement the software regression tests automatically for Core and Latin America area products. Automate tests, improve testing standards, standardize metrics, standardize test ware templates, standardize test coverage criteria, and shorten testing cycle.

Also, responsible to provide support for Core Product’s QA team, Functional tests execution for new PeopleSoft product’s releases to grant their quality and stability. 

Jun 1998 - May 2003

Customer Services LATM


As Customer Services Manager I was responsible to implement and coordinate: CRM/BI/SFA systems, call center, Computers Operations, telecommunication facilities and Technical support departments for customer and internally. Main responsibility was to ensure that Solutions provided by SYNAVANT were customized and implemented in a timely basis with quality, also to grant that we were providing adequate level of services to our customers (measured through frequent Customer Satisfaction surveys), on going maintenances, as well as to set necessary products/facilities for new customers.

SYNAVANT core business was to outsource the sales force automation solution of our customers (SYNAVANT was bough and merged with Dendrite Corp on July 2003).

Services provider for: Roche, Wyeth, Whitehall, AstraZeneca, Allergan, BMS, Altana, Novartis, Pfizer, Aventis, Farmalab, Organon, Boehringer Ingelheim

The prime activity when hired was to built the company from scratch, this means: Look for the appropriated building, hire people, design and implement datacenter, telecommunications, call center and general facilities.

Oct 1996 - May 1998

Infrastructure Manager

Multibras Eletrodomesticos

As manager of Information Technology I was responsible by the infrastructure of 6 productive sites and 4 administrative centers at Multibrás. As primary responsibility, I had to ensure the business continuity granting the appropriated level of service of Multibras’ corporative systems and applications, data, voice and image. Including LANs (Novell and NT), satellite links, fiber optics links, videoconference facilities, Pbxs, Internet services, VPN networks, client’s support, etc.

Look for new technologies and standards implementations. Define IT strategies to align IT with the core business. Lead IT projects. Also I was responsible to coordinate and implement the Multibras’ headquarter movement to a new building. Were moved facilities such: satellite links, telephone, LAN, wan and data center. Last activity was to conduct the outsourcing of IT facilities.

1983 - 1996

IT administration

DOW Quimica and others

Dec 95 – Oct 96 Empresas Dow – São Paulo Brazil

Position:SAP Implementation Coordinator

Jan 93 – Nov 95 Empresas Dow – São Paulo Brazil

Position:Latin America IT System Security & Administration Supervisor

Jan 92 – Dec 92 Empresas Dow – São Paulo Brazil

Position:System Analyst

1988 – 1991 Dow Venezuela – Caracas Venezuela

Position:Systems and Telecommunication analyst

1984 - 1988 Nestlé - Caracas Venezuela

Position:System Analyst Leader

1983 - 1984 General Electric - Caracas Venezuela

Position:System Analyst


1995 - 1995

Business Administration Enhancements

Fundacao Getulio Vargas

This course had 1 year duration and its objective was improved the managerial skills and tools for an effective resources administration.

1993 - 1994

MBA – Business Administration

1978 - 1982

Analista de Sistemas

Instituto Universitario de Tecnologia, Caracas - Venezuela.




- Fluency in English to speak and write - Fluency in Spanish to speak and write

Managerial Skills

- outstanding capacity to get leadership of teams  - Ability to manage people as well as to promote teamwork - Good Decision Making - Good communication, articulated ideas with clarity - Able to discuss technical issues with clients using appropriate terminology - Consulting, able to understand customer requirement then offering solutions - Ability to manage day-to-day customer relationship - Performance tracking (SLA monitoring) - Ability to communicate across various functional, geographic and technical  - Ability to capture, understand and provide solutions for customer requirements - Ability to manage multiple priorities and demands - Ability to negotiate with service’s provider, hardware, third parties, etc. - Worldwide experience acquired through multiple business travels to countries such as:   USA, England, Italy, France, Argentina, Colombia, etc.