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Work experience

Oct 2011Sep 2012

Sr. Analyst

HCL Technologies Pvt. Ltd. (Infrastructure Services Division)
  • Supported basic IP addressing and network topology, Fair knowledge on Active directory and its structure, server services, DHCP, DNS, IIS, ISA, Fair knowledge in Blackberry / RSA / Citrix administrative controls.
  • Provide service desk support, for Desktop, Network, Hardware, Remote VPN troubleshooting, Installation, troubleshooting and configuration of Windows XP / Vista / win 7 Operating Systems Installation, configuration of MS office suite. (All Versions
  • Worked as a Senior Analyst responsible to direct I.T. support for “DOWJONES” a leading US Newsletter company viz. Wall Strees Journel; New York Post; The Barron’s , NewsEdge, Factiva, NewsNet, Marketwatch enabling to forward their business with the imperial advancements.
Apr 2010Aug 2011

Technical Specialist

IYogi Technical Services
  • Technical L2 executive assigned to provide help-desk solution majorly to increase the sales,renewals and up-gradations to Annual, Bi-annual, Tri-annual subscriptions for increasing the SLAs.
  • Identifying functionality gaps and give comments for process improvement through Remote Support client.
  • Managed nationwide sales/marketing support function and worked on integrated-selling concept.
Apr 2009Apr 2010

Technical Support Advisor

Teleperformance Pvt. Ltd.
  • Was Adobe Products Specialist for creating a platform to provide technical support for enhancing their skills in the subject line.
  • Trained on various technical modules of Adobe product including :Adobe Creative Cloud, Adobe CS 2 to CS 5, Adobe Photoshop Premiere Elements,Contribute,Bridge,Connect Pro Illustrator, In-Design.,RoboHelp,Captivate, Aftereffects, LightRoom etc.
  • Tasks include Installation using ASA (Adobe Support Advisor)/Activation/Serial Keys Generations, Transferring Licenses contributing Knowledge Base articles to the respective queues.

Education

Jan 2013Nov 2014

Post Graduate Certificate in Information Technology.

XLRI Jamshedpur
Aug 2004Aug 2008

Bachelor of Technology in Information Technology

Meerut Institute of Engineering and Technology,Meerut

Skills

Programming Languages
Basics of C ,C++, HTML, Java Script, Beginner in Digital Marketing, SEO, Google Ad words.
Tech Tools and S/Ws
Cisco/Avaya VoIP, MS Office, Active Directory,IBM Mainframes, Remote clients(Log Mein/Bomgar), VMware’s, VPNs, I Pads,IPhones,Citrix , Blackberry, BMC Remedy, SSIDs,Ticket Management.
Operating Systems
Windows NT/ XP /Vista/7, 8, Mac-OS X v 10.3.

Certifications

May 2007Aug 2007

Certification in Mobile Computing.

Reliance Communication Pvt. Ltd.

Volunteer

  • Member of MAXI  Marketing Association of XLRI, Jamshedpur.
  • Member of CSCMP (Council Of Supply Chain and Management Program).

Portfolio