Work History

Work History
Oct 2011 - Sep 2012

Sr. Analyst

HCL Technologies Pvt. Ltd. (Infrastructure Services Division)
  • Supported basic IP addressing and network topology, Fair knowledge on Active directory and its structure, server services, DHCP, DNS, IIS, ISA, Fair knowledge in Blackberry / RSA / Citrix administrative controls.
  • Provide service desk support, for Desktop, Network, Hardware, Remote VPN troubleshooting, Installation, troubleshooting and configuration of Windows XP / Vista / win 7 Operating Systems Installation, configuration of MS office suite. (All Versions
  • Worked as a Senior Analyst responsible to direct I.T. support for “DOWJONES” a leading US Newsletter company viz. Wall Strees Journel; New York Post; The Barron’s , NewsEdge, Factiva, NewsNet, Marketwatch enabling to forward their business with the imperial advancements.
Apr 2010 - Aug 2011

Technical Specialist

IYogi Technical Services
  • Technical L2 executive assigned to provide help-desk solution majorly to increase the sales,renewals and up-gradations to Annual, Bi-annual, Tri-annual subscriptions for increasing the SLAs.
  • Identifying functionality gaps and give comments for process improvement through Remote Support client.
  • Managed nationwide sales/marketing support function and worked on integrated-selling concept.
Apr 2009 - Apr 2010

Technical Support Advisor

Teleperformance Pvt. Ltd.
  • Was Adobe Products Specialist for creating a platform to provide technical support for enhancing their skills in the subject line.
  • Trained on various technical modules of Adobe product including :Adobe Creative Cloud, Adobe CS 2 to CS 5, Adobe Photoshop Premiere Elements,Contribute,Bridge,Connect Pro Illustrator, In-Design.,RoboHelp,Captivate, Aftereffects, LightRoom etc.
  • Tasks include Installation using ASA (Adobe Support Advisor)/Activation/Serial Keys Generations, Transferring Licenses contributing Knowledge Base articles to the respective queues.

Education

Education
Jan 2013 - Nov 2014

Post Graduate Certificate in Information Technology.

XLRI Jamshedpur
Aug 2004 - Aug 2008

Bachelor of Technology in Information Technology

Meerut Institute of Engineering and Technology,Meerut

Skills

Skills

Programming Languages

Basics of C ,C++, HTML, Java Script, Beginner in Digital Marketing, SEO, Google Ad words.

Tech Tools and S/Ws

Cisco/Avaya VoIP, MS Office, Active Directory,IBM Mainframes, Remote clients(Log Mein/Bomgar), VMware’s, VPNs, I Pads,IPhones,Citrix , Blackberry, BMC Remedy, SSIDs,Ticket Management.

Operating Systems

Windows NT/ XP /Vista/7, 8, Mac-OS X v 10.3.

Certifications

Certifications
May 2007 - Aug 2007

Certification in Mobile Computing.

Reliance Communication Pvt. Ltd.

Volunteer

  • Member of MAXI  Marketing Association of XLRI, Jamshedpur.
  • Member of CSCMP (Council Of Supply Chain and Management Program).

Portfolio