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Summary

Certified Key account manager for Strategic & large corporate accounts in telecommunications industry of Bangladesh through premiere accounts planning & consultative selling approach in order to develop growth & retention strategies,developing relationships with the top business entrepreneurs and to accomplish assigned revenue targets in those accounts using a combination of products and services from the “Enterprise Business product portfolio”                                              

Work experience

January 2018Present

Key account manager.

Grameen phone ltd.

Managing the life cycle of the top 70 strategic accounts of Grameenphone , developing growth & retention strategies, planning and implementing activities in alignment with the strategies, developing relationships across hierarchies, positioning Grameenphone as the trusted advisor for Mobility and ICT services and to accomplish assigned revenue targets in those accounts using a combination of products and services from the “Enterprise Business product portfolio” through consultative selling approach.

Job Responsibilities:

  • Achievement of assigned portfolio’s (Large Accounts) specific revenue targets
  • Ensure sustainable business growth
  • Increased GP share in the Wallet shared Accounts
  • Increased ICT Penetration
  • Establish Superior Relation with the Top Tier (both customer and GP) via upstream engagement
  • Become the Product & Solution Champion for the assigned set of accounts
  • Campaign and Customer Engagement Activities for the assigned set of accounts.

   key Achievements

  • Business Excellence Award (Extra-Ordinary Performer for Q1,2020) 
  • Business Excellence Award (Extra-Ordinary Performer for Q2,2019) 
  • Enterprise Excelence Award (Extraordinary Performance in Q3 & Q4 2018.)
  • Enterprise Excellence Award (Extra-ordinary performance for Q1 2018)
June 2016January 2018

Corporate Account Manager (Large Corporate)

Banglalink digital Communications ltd

  Principal responsibilities

  • Managing the large corporate accounts of B2B Business .
  • Build and maintain strong relationship with the top management of corporate houses through frequent visits,corporate gatherings and personalized & prioritized services to ensure high level of customer satisfaction and retention.
  • Ensuring BDT 108 Million revenue annually from 53 Corporate accounts .

  • Top Clients from portfolio : Bashundhara Group, Nitol Motors Ltd,RAK Group,Opex & Sinha Group, Transcom Group , Us Bangla group, etc.

   key Achievements

  • Top acquisition of large corporate segment in 2016 & 1st quarter of 2017.
  • Best handset seller of whole b2b business for the month August 2017.
  • successfully retained 100% accounts in 2006 & 1st quarter of 2017.
  • Achieved 18% revenue growth from new sales and account management in 2016.
  • 8 % revenue growth in the 1st quarter of 2017.

Nov 2015May 2016

Key Account Manager, (Executive ) Large Corporate

Banglalink Digital Communications ltd.

Key Functions:

Plan and implement strategies to maintain smooth flow of new business sales, activation, reactivation, revenue enhancement, churn & dormant connections management and payment collection.

Responsibilities :

  • Monitor and understand market trends & its behaviors and act accordingly to bring out the best solution to meet the organizational goal.
  • Work with concern departments/persons to maintain smooth operation of all corporate services, product pricing,network solutions, VAS development etc.
  • Involved in sales activities with the goal to strengthen position of the company in align with competitions.Activities evolved in quest of further business opportunities, up-sale and customization of products & Value Added Services.

Sep 2013Nov 2015

Enterprise Relationship Manager - Executive

Banglalink Digital Communications ltd.

Responsibilities:.

  • Visit to the corporate accounts to ensure revenue, retention, acquisition, network, service
  • Increase revenue of assigned accounts.
  • Penetrate competitions share of the accounts as per set target.
  • Provide prioritize customer service to the corporate clients under the portfolio.
  • Collection of current bill, past dues, bad debt amount.
  • Profiling the assigned accounts.
  • Maintain dormant and churn base.

Jan 2013Sep 2013

Care Line Officer

Banglalink Digital Communications ltd.

Responsibilities :

  • Attend customers over phone both in bound and out bound and provide them service according to their needs.
  • Informed customers about daily products and new promotions.
  • Handled different customer queries and complaints.
  • Escalated customers’ complaints to the concern departments through various software/resources.
  • Collected customers’ suggestions regarding customer service and the company’s other value added services.
  • Help & guide junior colleagues about their queries.
  • If required keep necessary records & documents and submit to the related persons or department & if needed give feedback to the customers Maintain liaison with other Departments and continue the day to day operation
Sep 2012Nov 2012

Marketing research assistance.(Internship)

Rahimafrooz Distribution Ltd.

Research Contents:

  • To give an overview about Rahimafrooz distribution Ltd.
  • To monitor how consumer promotion takes place throughout the market.
  • To find out the impact of consumer promotion on lubricant market.
  • To find out the current market position of Castrol in Bangladesh.
  • To derive some findings from the study.
  • To prescribe some suggestions based on findings

Education

Extra –Curricular Activities

  • Proud Member of Grameenphone Cricket Team 
  • Vice-captain of Banglalink National Cricket Team.
  • Captain of Stallion Cricket Team.
  • Vice-captain of Daffodil international cricket team.
  • Member of central for marketing Science.

Reference