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Work experience

Aug 2009Present

National Liability Practice Director

Sedgwick, Inc

Direct business line responsibility including client program development, product development, field office communications, product quality, standards of performance and regulatory compliance in the Liability market segment. Accomplishments including:

  • Redesigned company’s Litigation Management strategy, created companywide Fraud Management strategy and co-developed Medicare Secondary Payer compliance protocols for all Sedgwick clients.
  • Developed new liability service offerings for client programs (Emergency Response Service, Liability Nurse Consultant, Products Recall Solution, Nurse Practitioner, Apology Programs and Elder Care Claims Handling).
  • Identified and implemented operational efficiencies across client base and enhanced data metrics for measuring operational performance.

Chief Claims Officer

Legion Insurance Company (In Liquidation)

Led claims organization in a liquidation environment. Responsibilities included management and issuance of over 15,000 claims and 13,000 Proof of Claims (“POCs”) arising from personal and commercial lines of business.

  • Developed the Claims Department’s long term strategic plan for the liquidation of the Estate’s assets including the Estate’s outsourcing strategy for Claims.
  • Reorganized department structure to maximize efficiencies and colleague skill sets resulting in the creation of specialty claim units (Construction Defect, Lead, and Long Term Exposure) as well as a Reinsurance support and Estate compliance unit.
  • Created new processes to insure reserving adequacy, metrics to measure progress in achieving liquidation objectives, and reporting tools to provide transparency to various departments and the Estate.

Senior Manager & Practice Leader

Ernst & Young

Developed and led a national advisory practice with a world-class financial services firm engaged in delivering best-in-class claims consulting services to the market.

  • Demonstrated customer-centric approach in providing consistent quality performance to industry leading clients.
  • Designed quality assurance programs to benchmark claim office and TPA operational performance; created claims/TPA scorecard to enhanced performance metrics, and claim financial reporting framework for a global insurance carrier.
  • Co-designed litigation strategy for the claim damages component of a litigated dispute between insurers; project managed the compilation of claims data including evaluating performance measurement, claims benchmarking and leakage estimation.

American International Group (AIG)

Distinguished career with a global insurance enterprise marked by consistent performance-based promotion through senior-level positions at the Unit, Departmental and Divisional levels. Highlights of career path, cross-functional accountabilities, and significant achievements include:

VP – EXCESS CASUALTY (1999 to 2002)

Managed a $45 million operating unit within a multi-million dollar Excess Casualty Underwriting Department. Held P&L accountability for all aspects of operations, led business development and marketing activities, provided technical, managerial and legal oversight for the primary product offering (Casualty Loss Mitigation insurance); planned, structured, and negotiated high-dollar, complex transactions involving substantial risk in a strictly defined, highly specialized area of insurance.

Succeeded in converting a concept into a viable insurance product by offering an innovative business “solutions”. Wrote $65+ million in gross premium revenues within two years of rollout. Credited with ranking AIG as the global industry leader in the casualty loss mitigation market.


Wrote $12 million in new and renewal premium business, achieved and maintained 98% renewal retention ratio and 76% quote-to-bind ratio.

Successfully marketed a 3-year, $30 million Workers’ Compensation facultative reinsurance program and administered a $10 million excess Workers’ Compensation book of business.

AVP – MARKETING (1997 to 1998)

Developed and executed business development campaigns, targeted primary accounts, developed/expanded product distribution channels, and built, strengthened and protected critical relationships with the broker network and insureds.


Directed all technical and business operations, held settlement authority of $1 million, led a team of four professional Claims Directors, and served as an internal business consultant and subject matter expert on large loss casualty claim issues.


Promoted into a highly visible management position responsible for a team of 18 professionals.

Identified $18 million in reinsurance recoveries; closed 400+ reinsurance claims without pay.


Volunteered to drive AIG’s focus on knowledge management and deliver a set of value-based best practices.

Developed and implemented a set of training programs for the existing staff (80+) and all new hires.


Reduced reliance on outside counsel resulting in a $21 million cost savings over a three-year period.

Consolidated 10 field offices to achieve economies of scale in efficiency, productivity, accuracy, consistency and cost.



Juris Doctorate

New England School of Law

Bachelor of Science

Boston University