Summary

PMP and ITIL v3 Foundation certified senior technology manager/director with over 16 years of diversified expertise in technology infrastructure, IT operations management, and project management. Certifications: PMP ITIL v3 Foundation Core Competencies: - Project Management - Service Desk Development and Management - Risk and Business Continuity Management - Business, Vendor Relations, and Contract Management - Capacity Planning and Management - Backup and Recovery Management - Asset Management - Configuration, Release, Availability, Incident, and Change Management - Technical Personnel Management - Budget Development and Cost Management - Physical and Information Security Policy Development - Management, and Development of Standard Operating Procedures, SWOT and ROI Analysis, Service Level - Agreements, and Key Performance Indicator Metrics and Standards.

Work History

Work History
Apr 2006 - May 2009

VP Network Operations

Fairpay Solutions, Inc.
Recruited by CIO to turn around helpdesk operations. Result: Delivered significant savings, improved service levels, reduced complexity by standardizing infrastructure, and reduced overall IT operations costs . - Managed network operations and helpdesk for specialty medical bill review company. - Managed staff of 7, including outside contractors. - Lead company to the adoption of virtualization in its network infrastructure, reducing the required number of physical servers by 30%. - Initiated and implemented ITIL/MOF standards and practices for improved IT Service Management. - Successfully negotiated improved terms with key vendors,resulting in lower costs and better vendor relations. - Successfully developed company’s business continuity/disaster recovery plan.
Apr 2003 - Mar 2006

Network Operations Manager

USA Homeowners, Inc.
Recruited by CEO to establish entire network infrastructure and operations. - Managed network operations and helpdesk for $10 million residential home mortgage company with 4 locations. Managed staff of 2 full time employees and 1 contractor. - Designed, built, and managed company LAN/WAN infrastructure - Standardized network management and support processes and procedures. - Worked with CEO to develop the requirements definition for company’s proprietary Total Loan Control (TLC) System.
Mar 2001 - Jun 2002

Chairman/CEO

CoolStuffWarehouse
Successfully co-founded company. - Grew company to $600,000 in annual revenues. - Developed the company business and marketing plans and defined company objectives. - Established vendor relations and negotiated terms and contracts.
Aug 1999 - Apr 2001

Project Manager

GTE Internetworking/Genuity
Managed access installation projects for multi-billion dollar telecommunications company. Lead Project Manager for Western Region of the U.S. with 4 other PM’s reporting to me. - Responsible for all Access installations in the Western Region of the U.S. - Trained and managed other Western Region Access PM’s. - Access PM Specialist for all data-center builds, nation-wide.
Sep 1997 - Apr 1999

VP Information Systems

Phones For All, Inc.
Recruited by company’s CEO to build the company’s IT/IS Operations. - Managed network operations, software development, and helpdesk for $18 million pre-paid home phone service company. Responsible for 11 direct reports. - Developed the requirements definition for the Customer Operations and Provisioning System (C.O.P.S.) and lead project team to develop and implement the system. - Designed and built company’s network operations infrastructure and helpdesk.

Education

Education
2009 - 2012

B.S.

Western Governors University
::: Currently enrolled
2008 - 2008

Masters Certification

Villanova University
2007 - 2007

Masters Certification

Villanova University

Certifications

Certifications

Information Technology Infrastructure Library (ITIL) v3 Foundation

Exin/OGC UK
Jun 2008 - Jul 2012

Project Management Professional (PMP)

Project Management Institute