Thomas Hoffman

Thomas Hoffman

Work History

Work History
Oct 2005 - Present

Contract Employment

Self Employed
Provide contract services in computer-based home business for customer service and internet transcription, as well as providing other specialized services based on customer requests in training and software development using Microsoft products.
May 2005 - Oct 2005

Customer Experience Manager

Ty's Toy Box LLC
Provided contract services in computer based home business for customer service and internet transcription, as well as providing other specialized services based on customer requests in training and software development using Microsoft products.; Managed complete customer experience, from direct customer contact and ordering to returns and refunds.
Apr 2001 - Apr 2005

Lead Customer Service Engineer

Gannett Media Technologies International
Supervised support of incoming calls, emails, and trouble shooting for users of Digital Collections software. Also led user training.
Apr 1998 - Apr 1999

Sales Support Specialist

Gannett Media Technologies International
Provided technical support and sales assistance to sales personnel in sales process. Organized trade show preparation and attendance.

Education

Education
1993 - 1995

M.A

Indiana University Bloomington

Area of study was European Geography, Politics, and Economics

FLAS Foreign Language Area Studies Fellowship

Elected as department representative to Graduate Student Council

GPA 3.84

Thesis: A Common Tourism Policy for the European Union

1987 - 1993

B.A

Northern Kentucky University

Minor: Communications/RTV

Radio intern at 700 WLW sports department

Dean's List 3 semesters

GPA 3.05

Summary

Education-oriented administrative, sales, and support specialist with more than 15 years of experience in customer service and technical support, adult computer training, and 4 years of leadership experience with elementary-aged children. Primary qualifications include:

  • 9 years as technical support specialist for advertising software group
  • 4 years as Cubmaster, den leader, and volunteer with Cub Scouts
  • Participation in Master of Arts in Teaching program at Northern Kentucky University, giving me an insight into the teaching aspects of education.

Interest

Golf

Bird-watching

Books

My children

Gardening

Travel