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Iveta Neija

Hospitality Specialist


A self-motivated individual with a positive approach and the ability to lead and motivate others whilst delivering effective business results. Years of working in hospitality have given her excellent interpersonal, management and leadership skills. She has the capacity to find immediate solutions to problems; excellent eye for detail; strong analytical and employee relation skills; with good oral and written communication skills. 

She is enthusiastic and easily adapt to new tasks and challenges. Working in hospitality is rather a hobby, lifestyle than a job for her. She always tries to create a friendly and healthy environment around herself, along with a positive attitude, she believes we create better world for everyone day by day!

Work History

May 2016 present

Hotel Manager - Santorini, Greece

Ambition Suites, four (4) star hotel

Responsible for the entire hotel operation. Ensuring guest satisfaction, meeting their expectations in every detail.

*Detailed task/responsibilities description please see as per previous job description. 

May 2011 May 2016

Hotel Manager - Santorini, Greece

Alexander's Boutique Hotel, four (4) star hotel

Responsible for providing leadership, overseeing and supporting hotels team. Directing the entire operations of the hotel, making sure it meets or exceeds guest expectations. 

  • Effectively managing the daily operations of the hotel. 
  • Driving sales culture in the hotel through active involvement in the sales processes. Setting sales targets and monitoring the staff to ensure they are met.
  • Overseeing the housekeeping department. 
  • Engaging and motivating staff to do better.
  • Overseeing allocation of hotel bedrooms.
  • Handling all kinds of customer concerns properly - guest satisfaction through professional interaction, problem solving - verbally and in written.
  • Using hotel resources to maximize guests’ satisfaction & optimize revenues.
  • Managing basic accounting procedures, invoicing, credit card payments and cash operations.
May 2009 May 2011

Reservations Manager - Santorini, Greece

Santorini Resorts, Hotel Management company

Effectively operating the Reservations Department to maximize room sales for seven (7) hotels, in total of one hundred (100) rooms. Ensuring the smooth running of the reservations, maintaining a high level of customer service; supervising and training the team.

  • Responsible for processing room reservations by fax, phone, email and numerous Online Booking systems.
  • Accepting and keeping records of advanced deposits on reservations.
  • Using proper procedures to amend or cancel reservations.
  • Handling customers' concern properly.
  • Executing strong customer service abilities.
  • Attending phone calls and emails and passing on required information to guests.
Sep 2007 May 2009

Destination Manager - Riga, Latvia

Express Tours, Travel Agency 
Feb 2007 Sep 2007

Destination Manager - Riga Latvia

Juniversal Tour Operator Latvia, Tour Operator
Feb 2006 Feb 2007

Destination Manager - Riga Latvia

Fiji Travel Alma Tour group, Tour Operator


Computer literacy

Microsoft Office™ tools, Google, internet user/researcher.

Language skills

English, Latvian (native), Russian



Education & Training

May 2015 Dec 2015

"Fidelio" system user

Mar 2012 Mar 2012

Driving license , B category

Jan 2010 Feb 2010

Airline Apollo reservation system user: Apollo ticketing

IQ Labs, Riga, Latvia 
Jun 2008 Jun 2008

GDS (Global Distribution Systems) user: Amadeus ticketing, hotels & cars

Amadeus, Riga, Latvia
Sep 2003 Present

Tourism and Hospitality Management - uncompleted

School of Business Administration “Turiba”, Riga, Latvia 

Four (4) year Bachelor program, completed 2,5 years.