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Creative, results-focused professional with a track record of initiative and leadership in increasing efficiency, and streamlining processes.  Extensive experience working with customers from diverse cultures.  Persuasive communicator with well-developed presentation and organization skills.  Able to develop productive relationships with colleagues, customers and staff at all levels.  Strong writing , communication, and teamwork skills.

Work experience

Dec 2008Present

Finance Technician

Florida Virtual School

Prepare invoices to clients for Global Services, Franchises and other functions of the school, based on data provided by other departments.  Monitor and reconcile payments received on invoices.  Post invoices and payments to the school's financial system tracking accounts receivable.  Monitor the aging of Accounts Receivable including calculating the average days outstanding.  Reduce accounts receivable from over $1.5 million to under $75,000.00 in past due invoices.  Maintain demographic information on customers and ensure the accuracy of all data entered into the organization's finance system.  Maintain a variety of fiscal information, files and records (e.g. Account Receivables, Student Club Activities, Franchises, etc.) for the purpose of providing an up-to-date reference and audit trail for compliance.  Generate and post journal entries to the general ledger for various finance activities.  Efficiently manage the  school's On-line  Payment Site.  Research discrepancies on financial statements for the purpose of ensuring accuracy while adhering to procedures.

Sep 2005Mar 2008

Staff Assistant

Orange County Health Department

Administrative focal point for the Tuberculosis and Refugee Health Program. Prepared and

organized data program data for preparation of the program's annual budget of $1.5 million.

Maintained program budget records, analyzed costs and implemented cost controls. Coordinated

all program activities and conferences. Developed weekly staff meeting agenda. Prepared Classification Action Request Form and other personnel documents. Responsibilities include implementation of innovative HR policies, new working practices and modern organizational structures.  Ensured staff completed weekly time sheets. Processed all new-hire , leave and termination paperwork, ensuring 100% compliance with various state & federal mandates. Serving as primary contact person answering management /staff questions on same. ACCOMPLISHMENTS: Independently managed the office for one year during vacancy of Program Manager.

Sep 2003Sep 2005


Accepted severance package.  Used time to re-direct career.

Jul 2002Sep 2003

Customer Service Representative

British Airways

Resolved airline passenger issues, concerns and complaints through effective communication and problem solving skills.  Resolved travel issues such as seat assignments concerns, flight class upgrades, problems with hotel accommodations in an effective and timely manner.  Interfaced with Customs and Immigration Officers to ensure passengers were in compliance with Customs & Immigration guidelines.  Followed and enforced security and hazardous material regulations to ensure safety of passengers and aircraft.  Identified alternate air routes and schedules and re-routed passengers to meet their needs.  Coordinated the transfer of passenger baggage with other airlines.

Dec 1998Jul 2002

Group Sales Executive

British Airways

Communicated British Airways products and services to corporate accounts in formal and informal presentations.  Managed a student "Travel Abroad" program, coordinating the travels of 1500 and 2000 students annually.  Developed computerized graphs and charts to summarize and illustrate revenue activities for agency accounts.  Maintained utilization reports.  Generated Excel reports for management review.  Negotiated annual contract agreement with client accounts.  Utilized Sabre, Worldspan, British Airways computer systems to price itineraries to book hotel and car rental reservations.  ACCOMPLISHMENTS:  Developed a strategic and tactical sales plan that met and exceeded established sales goals.  Analyzed and interpred booking and revenue data in order to maximize revenues and to identify new sales opportunities.  Received perfect attendance awards for five consecutive years.



Microsoft Excel
Microsoft Word


Feb 2010Present

Using Excel for Financial Modeling in Government

Government Finance Officers Association
Jun 2008Jan 2009

Career Development Facilitator



David Montague

Marjorie Carter

Vivetta Ramkissoon