To continue my career path within the information technology industry, mutually developing mypersonal and professional skills and education while continuing to provide world class service to aprogressive organization.
2006 - 2014
NETWORK ADMINISTRATOR/I.T. MANAGER
• Responsible for managing staff, ensuring day to day tasks completed and projects on course.• Designed and installed VMware infrastructure and migrated all bare metal servers with zerodowntime. Firemaster gained a significant power reduction with the reduction of 12 servers to2,we also gained stability with vm clustering our servers.• Team lead on administration phone system replacement that allowed for scalable growth.Scalable design providing the ability to connect same brand phone systems from other stations.This allowed for additional long distance savings and centralized management of all numbers.• Extensive knowledge working with suppliers and manufactures. This allowed for an average of12% savings per fiscal year.• Member of team that consolidated 300+ mobility accounts into 1 that brought Firemaster greatersavings as per Telus Corporate Agreement. Provided training to staff on managing our mobilityaccounts and cellular communication devices.• Managed laptop deployment for Spira wireless ticketing program that provided faster invoicingturn around, which in-turn allowed for faster payment.• Deployed inventory system corporate wide that provided complete tracking of all Firemasterassets. Documented and trained staff on inner workings of software to ensure tracking accuracyand report generation.• Implemented help desk software that tied into existing portal for seamless integration for 300+staff. Designed help desk to easily pin point issues, by doing this I provided accurate reporting tomanagement, and created better work flow in the tech department.
2001 - 2006
SYSTEMS SUPPORT TECHNICIAN
COMMUNITY SAVINGS CREDIT UNION
• Supported banking staff of 600 users in day to day technical challenges. Escalating calls to tear 2support team.• Provided support for cellular mobility for management team including device replacement andcost monitoring.• Member of the banking system replacement team, responsible for installing new bankingprogram on all desktops corporate wide. Also responsible for removing retired banking system.• Team lead for windows xp deployment and xp SP2 deployment across 600 computers.• Member of deployment team during bank mergers taking care of computer migrations.• Developed scripts to automate administrative tasks.• Managed video conferencing for all executive meetings ensuring clear, private communication.