Worked at Cantaloupe Aqua as a Front Office Manager since. (February 2014-Present, Sri Lanka, Galle) Direct and control the activities of the Front Office, Reservations, Guest Activities, and to ensure adherence to the Cantaloupe Hotels standards, policies and procedures. Ensure implementation new PMS for Cantaloupe Aqua and Levels. Ensure that all personnel are kept well informed of department objectives and policies. Ensure the proper image is being maintained by all Team Members with respect to grooming and uniform standards. Support and participate in all hotel programs, policies and procedures with special emphasis on the orientation of new employees. Prepare all necessary forecasts to work closely with reservations, Front office & Sales to maximize occupancy, rate and revenue keeps all departments notified of any fluctuations in business levels, special guests groups etc., Develop relationships with Clients, return guests, group contacts etc., to provide maximum personalized guest service. Make suggestions, for improvements in overall operations with an emphasis on increasing guest satisfaction, revenues as well as reducing costs. To monitor and analyse the payroll for room division to ensure maximum effectiveness towards guest services while realizing full profit potential. Responding properly and take a supervisory role in any hotel emergency or safety situation, as well as ensure the proper control and instructions of said emergency procedures to rooms division. Manage all administrational duties as specified by the company. Worked at City Max, Bur dubai(700 rooms-U. A. E)(Landmark group) as a Front office