Download PDF

Gavin Dacosta

IT Support Lead at BMF Advertising Pty. Ltd.

Work experience

Jan 2013Nov 2014

IT Support Lead

  • Manage local area network with Windows and Apple servers and about 200 end users – mainly Apple computers (iMacs and MacBooks) with some Windows (Bootcamp and Dell laptops) computers - across 3 offices (one main office plus two smaller offices).
  • Manage Windows servers (2008/2012)
  • Manage user accounts, emails (Office 365) and server access privileges.
  • Manage server backups - Shadowcopy snapshots and Amazon Glacier/ Cloudberry cloud backups.
  • Build and test new software/hardware before before incorporating in SOE images.
  • Manage edit suite, creative and photography studio areas to cater for their specific needs. Evaluate any specialist software as required.
  • Manage Adobe Creative Cloud subscriptions and package roll outs.
  • Manage Cisco Meraki wireless network for two offices.
  • Manage print solutions and swipe cards
  • Manage electronic security system including centralised alarm, CCTV, CCTV recordings and swipe card access.
  • Manage phone system (Cisco VOIP, Alcatel Digital, Shoretel VOIP)
  • Manage online help desk system (using Dell Kace software)
  • Manage the IT team and maintain high levels of customer service.
  • Plan and budget capital expenditure for IT infrastructure changes and upgrades.
  • Provide planning for future upgrades including migration to a hosted phone system, retiring tape backups and moving to a cloud backup.
  • Manage secure/sustainable disposal of all redundant IT equipment.
Apr 2009Jan 2013

PowerNet IT Solutions

Provide Level 3 Apple Product support including support for:

  • Apple iMac, Apple Server, MacBook, iPad and iPhone (OS X 10.4 to 10.8 and iOS 6)
  • Apple Server (OS X 10.4 to 10.7) with Pegasus Thunderbolt Storage
  • Adobe Creative Suite 4.0 to 6.0
  • Microsoft Office For Mac 2008 - 2011
  • Extensis Universal Type Server (font management server)
  • Hardware repairs/upgrades
  • Integrating Macs into a mixed networking environment with mainly Windows and Mac servers
  • Provide System Administrator duties to major Mac clients
  • Configuring Apple mobile devices to access services such as Gmail, Office 365 and Exchange emails
  • Virtualise Windows (using VM Fusion) to run Windows only applications
  • Bootcamp installations (dual boot Mac OSX/Windows 7)
  • Apple Mac web servers – install, implement and maintain internal test websites
  • Test new software versions/updates and build SOE images for clients
  • Apple peripherals such as Apple wireless products

 Provide Level 2 support for Windows Server and Windows PCs including:

  • Windows OS (XP to Windows 8, Server 2003 to SBS Server 2011)
  • Build new servers and deploy onsite. Configure accordingly with active directory, DHCP and DNS services, remote support access, sharing permissions and backup solutions.
  • Symantec Backup Exec 2010, 2010 R3 and 2012
  • StorageCraft ShadowProtect disaster recovery solutions
  • Office 365 migration from Exchange servers to Microsoft Office 365
  • Configure Office 365 for MacBooks, iPads, iPhones and Windows PCs
  • Hardware repairs/upgrades
  • Microsoft Office 2003 to 2010
  • Virtual servers using VMware ESXi software
  • Office 2003 - 2010
  • Removal of viruses/malware

Provide Level 2 network support including:

  • Configure internet gateways
  • Setup local area networks
  • Configure network attached storage
  • Configure network printing

Team leader duties included:

  • Manage staff workflows
  • Conduct performance reviews
  • Review and interview prospective employees
  • Present monthly reports to Executive Team

ASV Digital

Mar 2008Mar 2009

ICT Technician

Install and maintain various phone systems:

  • Nortel BCM
  • Cisco systems
  • NEC systems

Install structured cabling including:

  • Cat5e and Cat6 copper solutions
  • Optical fibre solutions

Perform adds, moves and changes to existing communications infrastructure.  Provide network support from carrier equipment to end user equipment.  IT services, including desktop/server installation and support.

Kensington Computer Services

Nov 2001Mar 2008

Desktop Support Engineer

Provide 1st/2nd support for Microsoft products including:

  • Windows 9x and Millennium Edition
  • Windows 2000 Professional, XP Professional, XP Home
  • Vista Business, Mac OS X
  • Windows NT Server, SBS 2000, 2000 Server and Server 2003
  • Windows Office 97, 2000, XP/2002 and Office 2007
  • Exchange 2000/2003

Telstra (Olympic Unit)

Jan 1997Jan 2000

Team Leader/ Lead Technician/ Field Supervisor

  • Supervised installation of telecommunications infrastructure and associated cabling at Stadium Australia, State Sports Centre, Hockey Stadium and Aquatics Centre
  • Supervised technical staff (5 -10) during the following “Olympic Test Events”
  • Olympic Venue Team Leader (Band 9) – Aquatics Centre
  • Supervised technical staff during the Olympic and Paralympic Games.
  • Liaise with SOCOG and Telstra’s Venue Management section


Diploma Of Information Technology - ICA50111