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Career Objective

To work in challenging and growth oriented organisation and perform to the best of my efforts with a positive learning attitude to become an experienced proffesional.

Work History

Nov 2017June 2018

Account Manager

Encore Capital Group

Worked as an Account manager (Debt. collector) on the behalf a third party debt collection company 'Midland Credit Management'. Settlements over the phone, payment plan arrangements over the phone, helping consumers giving them better solutions to live a better life.

Jan 2016Jan 2017

Chat Associate

Hero BPO

Worked in WCC(Web chat company). Providing chat assistance to online customers browsing Client sites. Product related queries. Selling chat plans to online clients.

Sep 2014Jan 2016

Customer care officer

Convergys India

Worked in 'EE'(Everything everywhere) British mobile network operator.
Worked in that process for 14 months, Handling billing queries, Taking payments over the phone & providing online assistance over the website related to their Online account with EE to serve them the best 4G services.





Passed 10+ 2 from C.B.S.E



B. A Programme

University of Delhi


Professional Qualification

Basic Knowledge of MS Office & Internet.

Certified from "Lal Bahadur Shastri Training Institute".

Personal Details

Date of Birth                                                               :  07th September 1992

Father's Name                                                           :  Late. Ram Gopal Bhalla 

Nationality                                                                 :  INDIAN

Marital Status                                                            :  Unmarried

Languages Known                                                  :  English, Hindi & Punjabi.

Hobbies                                                                      :  Bike Riding, Listening to music, Reading books,
                                                                                           Gym, Travelling.

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                                                                                                                  (Gautam Bhalla)