Gauri Gupta

Work History

Work History
Jul 2010 - Present

HR Manager-Band

Wipro Limited
Pune HR Manager-Band C1 September 13-Present Location manager for all GMT CSP accounts in PDC Ensure HR support towards meeting overall business goals of the vertical Own the assigned accounts from HR perspective across locations and all activities that are designed, implemented, controlled and monitored for the account across locations. Retention-Launch specific initiatives to retain critical & valued talent. Own Separation and talent renewal decisions.
Jul 2010 - Present

Trainer

Corporate Human Resources Development(CHRD)
August' 13 Responsibilities:-Business Units Close looping with the individual projects to assign roles and responsibilities to support the execution of learning & development opportunities along with the Technical Training team Strategize, structure and develop people development interventions for various end users in Business Units Periodic training need identification(TNI) followed by assessment & analysis for the business. Drive Adoption: Negotiating with Delivery Heads/Project Managers to drive adoption and nomination of trainings in respective business units. Provide short term capability building behavioral trainings for customer facing teams Drive usage of alternative learning & engagement methods in practice such as webex, e learning etc. of identified interventions Certified to deliver external as well as internal programs for the organization like Spirit of Wipro, Certified Talent Transformer. Travelled extensively to other Wipro locations in & out of India for conducting interventions basis the business needs. Facilitating experiential learning initiatives for enhancing performance. Using alternate methodologies for ensuring anytime anywhere learning like webex, LMS. Conducting psychometric profiling discussions like CPBA and FIRO B for flagship programs. Identifying content needs based on training need assessment following Instructional Design systems Developing content around various programs-soft skills, leadership etc Evaluating the usage and quality of E Learning programs on a periodic basis Identifying and working with training consultants to develop and deliver content Customizing training interventions to address the current issues based on the inputs shared by the stakeholders & participants
Mar 2007 - Jun 2010

Assistant Manager

Tata AIG Life Insurance Co. Ltd., New Delhi
Assistant Manager(HR & Corporate Training & Development) Responsibilities: Leading HR Initiatives like New Employee Orientation(NEO), corporate induction for all the new joinees at a zonal & national level Driving Let's Do It Right award at a national level which recognized employees who followed the LDR practices & function specific SOP's Responsible for managing employee engagement across a few allocated TALIC branches of the North Zone for example-Initiatives like 10 Ka Dum Collaborated with various stakeholders for rewarding and recognizing team members on a periodic basis. For instance-Weekly & monthly newsletter Partnered Sales & Support heads to cover Performance Management training for all the employees who were eligible for annual appraisal Leading SOP(intranet based tests) completion of the designated teams within the first 90 days of their joining Development/Talent Management Identify and pursue opportunities to proactively build and maintain relationships with business unit leaders and stakeholders in order to market organizational development services Strategy & Execution of Talent Management & OD practices Developing Succession Planning framework for each function alongwith HR and Zonal Heads Leadership Development initiatives Managing the interventions for talent listers at a zonal level Liasing with external consultants & universities/institutes for various interventions planned in Leadership Development Worked as a part of a team to create the TALIC Leadership Grid: Mapping competencies to leadership levels Creating leadership training roadmaps, based on roles and career levels Created content for junior & middle level leadership programs Certified to implement the TALIC Leadership Development Grid: Got internally certified by senior trainers to conduct leadership programs up to middle management levels Conduct post training effectiveness measurement for specific programs Created the Leadership Development & Training Strategy GISL(AIG's captive BPO) Studied leadership roles & created training roadmaps Created the training roadmap for all levels Delivery Certified to deliver internal programs for the organization Facilitated soft-skills training programs basis the business needs. Conduct Train The Trainer internally for new team members as well as for sales & support teams.
Jan 2006 - Dec 2006

Trainer

Tata AIG Life Insurance Co. Ltd., New Delhi
Eternity Training and Placement Behavioral Trainer Responsibilities: Content Development Training on communication, interviewing skills etc. Assisting organizations with identifying training needs Designing training programs according to the requirements Conducting TTT for consultants/trainers Tracking and measuring training effectiveness
Apr 2002 - Dec 2005

Trainer

Convergys India Services
Gurgaon Trainer Responsibilities: Training new hire agents/team on the products/processes Leading a team of 15-20 CSR's on meeting the quality norms & COPC standards Monitoring performance Ensuring consistent development of the team through mentoring and constructive feedback. Motivating the team to achieve the required C Sat target and excel in DMOQ's. Recommend operational, system and process improvement techniques to increase efficiency. Responsible for ensuring employee satisfaction and driving corporate values. CERTIFICATIONS CPBA(Certified Professional Behavioral Analyst) by Turning Point Personal Profile Analysis(PPA) or DISC by Thomas International FIRO-B by CPP Asia Pacific Dale Carnegie certified trainer for a 3 day" Pinnacle Program" for campus joiners Certified on Effective Training Design(ADDIE) by Peak Performance Certified on Legendary Customer Service by Ken Blanchard Foundations of Instruction Design by I Design Skills

Education

Education

Diploma

South Delhi Polytechnic
2002

B.Com

MJP Rohilkhand University