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Work experience

Mar 2014Present

Sr Reconciliation Analyst-Credit Consumer & Corporate Cards

American Express
Sr Reconciliation Analyst-Credit Consumer & Corporate Cards Analyzing the financials of the Card member's, payment history spending patterns and then make sound business decisions to reconcile the account, credit reporting and resolve the issue. Communicate with the Card member via letters, Emails, Phone. To ensure comprehension we have to formulate letters in such a manner that the Client is able to understand the resolution easily. Defining service standards and guidelines that serve as benchmark for excellent service delivery thereby contributing towards good service revenue generation.
Mar 2012Mar 2014


shared services, Process advisor-Credit card operations Worked as a process advisor in credit card collections and K2 operations Worked on the delinquent cards and providing the best solution to repay the debt. Completed trainings on anti-money laundering and fraud detection Worked on the queries related the fraud and dispute on the card, blocking the card sending the accounts to the concern department Achieved 40% Net promoter score in last 6 months.
Jul 2010Mar 2012

Process Associate-Collections

Genpact Services
LLC(Gurgaon), Process associate-Collections Day-to-day interaction with customer with queries such as outstanding balance and credit limit, cancellation of cards, good experience of skip tracing. Worked closely with my manager to compile weekly and monthly reports Worked very closely with my team and was able to provide as much support to the team members. Worked on the queries related fraud and dispute on the cards, blocking the cards sending the accounts to the concern department. STRENGTH: I am very adoptable and accepting the change with new processes Effective Communicator(Relationship building to ensure high level of trust) ATTITUDE: Smart worker and Co-operative nature.



Ram Manohar Lohia University


School for continuing education