Download PDF

Gaurav Kale

B403, Lok Vihar Co Op Hsg. Vihar Lake Road, Powai, Opposite N.I.T.I.E. Gate, Mumbai – 400087

Summary

An independent and self-motivated professional with excellent technical skills; able to grow positive relationships with clients and colleagues at all organizational levels.

Work History

May 2016

Business Owner / Partner

Clue 3D

Clue 3D India's biggest and foremost 3D Printing Venture. We deal in State of the art 3D Printers and 3D Printing Filaments. We also provide, custom jewellery and prototyping services.

Jan 2015Jun 2015

Technical Support

Sutherland

Troubleshooting DELL desktops and Laptops. Dispatching technician. 

Jun 2013Apr 2014

Sr. Technical Support

Convergys

Job profile includes troubleshooting ADSL2+ troubleshooting and testing landline faults.

Sep 2012May 2013

Office Manager

Zion Business Alliance

Profile included office management, business proposals, website creations and client database management. Also administered Website server hosting, FTP uploads, domain bookings, settings up email services for up to 500 id’s.

Jun 2010Aug 2012

Technical Support Advisor

Hutchison 3 Global Services

giving technical support for Handset troubleshooting, and network Issues. Internet setup and special support for Apple products.

Oct 2009Jun 2010

Customer Service Professional

SITEL India

handling and troubleshooting issues of US based customers, with up selling of contracts and various products available on the Dell website, creating team reports, handling a team of 15 people, assisting team members for technical help.

Feb 2004Apr 2005

Customer Service Professional

SITEL India

Technical Support, involving troubleshooting Desktop Computers, assisting customers, troubleshooting and providing technical solutions over the phone. Handling dispatches of components, setting up service calls, also handled a team of technicians especially for outbound calls for 9 months.

Education

20052006

CCNA

Karrox

Completed my course in Cisco Certified Network Associate

19992001

Bachelor Of Arts

Ramanand Arya D.A.V College

University of Mumbai

19961998

HSC

Maharishi Dayanand College

University of Pune

19841996

SSC

Holy Family High School

References

Prashant Gawande

+91 90298 34268

Manojkumar Reddy

+91 90041 86300