Coordinator command centre
Convergys india pvt ltd
- Attend weekly/daily meetings with intraday and operations teams to review previous and current weeks actual-to-forecast performance and staffing and forecast expectations for remainder of the week and following week.
- Maintain employee information databases.
- Amend & maintain schedules at MU level.
- Manage approval and denial of discretionary activities, such as vacations, trainings, meetings.
- Work with operations teams to manage intraday staffing levels.
- Monitor real time adherence and take actions based on the triggers.
- Monitor real time ACD reports and take action based on the triggers.
- Create performance report for the site and send the management.
- Manage the Key performance indicator of the site.
- Performs other related duties as directed by supervisor.
- Creating tickets and STKs for any Software ID reset or requesting a new one.
- Attending the Sit man Calls and handling Downtime on Site Level.