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Gaston Desir

Team Leader | Supervisor

Work History

Aug 2014Present


Eastern Shore Heating and Air Conditioning
Purchaser Administers the purchase order process and places orders for parts, materials and equipment. Researches parts and materials and possible sources/suppliers for requested items so that alternatives or substitutions may be provided. Supports the warehouse counter and/or assists in staging jobs to support technicians. Assists in pulling parts and materials for jobs. Assisting in the receipt of incoming shipments, checking the purchase order against invoice with actual shipment for completeness and accuracy before distribution or placement in appropriate warehouse location. Checks invoices to ensure correct billing for parts and materials. Supplies purchase orders to technicians requiring materials. Arranges for delivery, as needed. Ensures that parts/equipment costs are extended on call slips to expedite the closing of tickets. Assists in loading jobs on trucks and coordinates any shipping. Follows-up on backorders to ensure delivery. Completes all required documentation and purchase orders on jobs and services and maintains inventory lists. Initiates credits for returned and unused materials. Organizes and arranges warehouse to respond to changing warehouse needs. STAR Installations(Bayville, NJ) Full-time
Mar 2011Aug 2014

Dispatcher Supervisor

Star Installations 
Dispatcher Supervisor Assist and assign work tasks to dispatchers on a daily basis. Create and Implement new reports that are required by Comcast guidelines regarding tracking levels and metrics in the field. Troubleshoot and digital cable or high speed internet issues or telephony with field technicians on a daily basis over the phone or through text messaging Tracking dispatcher call volume throughout the day. Assisting the field technician supervisor regarding escalations from the EROne Ticketing system and making sure that they are completed within a given time frame, before a ticket escalates. Helping and assisting technicians and the field troubleshoot and configure any PC issues regarding connectivity to the internet or home security systems Maintain customer escalations regarding missed appointments, or service issues
Mar 2011Mar 2012

Lead Joint Operations

Comcast Cable
Always encouraging a team environment Comcast(Union, NJ) Full-time Lead Joint Operations Center Representative 3 · Handle Cable Outages throughout the entire state of NJ and also Philadelphia region. Distribute field work amongst Field Engineers from Plant Faults to Complete service outages Work side by side with the National Operations Center regarding outages and generator failures Clearing Customer and Outage Tickets submitted in TTS Remedy Troubleshooting and assisting customers with High speed connectivity issues
Feb 2008Mar 2010


Comcast Cable
Toms River, NJ) Dispatcher Comm Pro 3 Maintenance Full-time · Assist Comcast Service Contractors and Technicians Complete and troubleshoot jobs assigned to them in the field. Provide information regarding Plant Faults and Outage to the Maintenance technicians Create Post-Call tracker lists for any Maintenance work or outages for the corps 9568, 1729, 1620 Save no truck rolls and submit any maintenance calls by service technicians. Track Outages and track TTS tickets submitted by the Operations Center. Tracking a technician's progress throughout the day.
Feb 2006Sep 2007

Customer Service Representative

Verizon Wireless
Updating and tracking tickets (Toms River, NJ) Customer Service Representative Full-Time · Customers and helping Verizon sales representatives completing contracts. Completed Sales Contracts and accessories sales, adding new lines of service or upgrades Maintained Store sales quota for the month Assisted Customers with Billing Inquiries and cell phone issues
Nov 2005Dec 2005

Driver Helper

United Parcel Service
Toms River, NJ) Part-Time Driver Helper Assisting UPS drivers load and deliver packages to customers during holiday season



Brookdale Community College


Microsoft Office Suite

I know most of the Microsoft office suite, its great for multitasking and productivity


I can currently type at 40 words per minute.

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