- Tempe US-AZ
- [email protected]
To utilize well rounded customer service and call center experience to establish a new career in the field of finance.
Achieved top customer satisfaction scores among team of 16 representatives by implementing one-call resolution standards. Quickly developed rapport with every single customer and consulted them on account issues, new products and upgrades. Actively pursued on-going training opportunities to provide accurate information to customers and coworkers alike.
Became a first choice live tester for developers on the night shift within six months. Helped implement new security measures by managing phone room.
Displayed ability to work successfully in a team environment through earning the Team Lead title after a year of experience. Earned multiple quarterly awards for outstanding customer service and MVP during 2005 through 2007.
Enrollment Counselor, University of Phoenix, 2003 2004
Graduated, Program GPA: 3.6
15 Credits, Program GPA: 3.4