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Objective

To utilize well rounded customer service and call center experience to establish a new career in the field of finance.

Skills

Trouble shooting
Microsoft Excel
Microsoft Word
Microsoft Outlook
Mac OS X
Windows
Data Entry
Call Center
Technical Support
Customer Service

Work experience

Mar 2012Present

Call Tracker

Patients 4 You
  • Listen to and rate recorded emergency phone calls placed to dentist offices
  • Document patient and appointment information and enter data into call tracking system
  • Successfully perform all duties unsupervised
  • Consistently account for all calls on time or ahead of schedule
Mar 2010Dec 2012

Construction Worker

M Group Constructors
  • Performed a variety of labor including but not limited to painting, landscaping, framing, form setting, carpentry and masonry
Oct 2008Jan 2010

Technical Support/Sales Representative

Go Daddy

Achieved top customer satisfaction scores among team of 16 representatives by implementing one-call resolution standards. Quickly developed rapport with every single customer and consulted them on account issues, new products and upgrades. Actively pursued on-going training opportunities to provide accurate information to customers and coworkers alike.

  • Successfully met all metrics of the inbound call center.
  • Operated in Windows XP environment implementing multiple internet browsers and various software while speaking to customers on the phone and researching technical issues. 
  • Gained significant exposure to web building concepts and internet fundamentals.
Sep 2007Oct 2008

QA Tester

Mobile Post Production

Became a first choice live tester for developers on the night shift within six months. Helped implement new security measures by managing phone room.

  • Downloaded video games to various cell phones for bug testing.
  • Troubleshot existing bugs and tested for undiscovered glitches.
  • Entered game bug data into system and communicated details of issues via email and/or instant messenger.
Sep 2004Aug 2007

Academic Counselor

University of Phoenix

Displayed ability to work successfully in a team environment through earning the Team Lead title after a year of experience. Earned multiple quarterly awards for outstanding customer service and MVP during 2005 through 2007.

  • Assured quality control for new enrollments by reviewing accuracy and completion of all necessary paperwork.
  • Acted as student advocate during academic disputes.
  • Instrumental in training new Academic Counselors and establishing an effective strategy that capitalized on their overall potential.

Enrollment Counselor, University of Phoenix, 2003 2004

References

David Reno

Mike Monn

Nicole Hartings

Education