Sr Dir Customer Care
$750M medical device manufacturer of noninvasive patient monitoring products and technologies.
Reporting to COO, recruited to design and build a global service organization and transition it to a profitable enterprise. Significantly improved credibility of the global service team (Tech Service, Repair Ops and Engineering) by making key organizational changes and driving a demanding "voice of the customer" focus. Significant involvement in the redesign of the US sales region doubling the number of sales reps. Led the development of the business' first eCommerce site enabling an industry-first product acquisition method enabling a new sales market.