CUSTOMER CARE EXECUTIVE
Delivering a consistently superior customer experience, profitably
A customer advocate that develops organizations that take responsibility for delivering an extraordinary customer experience; one that drives sales and can be marketed as a company differentiator.
Expertise spans all operational functions of a global service organization, with emphasis on continuous improvement with profitability.
Successful careers in product development, program management, technical marketing and customer support provide depth in developing revenue producingproducts while continuously reducing costs associated with delivery of pre-sales and in-service support.
Recognized by three independent professional associations for delivering best-in-class service operations and practices.
- P&L Management
- Multi-Industry Service Operations Experience
- Metrics / Informatics Driven
- Off shoring / Outsourcing / Partner Mgmt
- Key Account / In Service Management
- B2B and B2C
- Reverse Logistics / Supply Chain / Repair Ops
- Crisis / Problem/ Escalation Management
- Program Management / PMO
- Continuous Improvement
- Training / eLearning / Education
- Technical & Field Support, Service Engineering
- Process Development & Integration
- Regulated Industry Experience (FDA & FAA)