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Objective

To obtain a full-time position in a growth-oriented business in which I can contribute while gaining new technical skills and competencies needed to grow and enhance my career in the field of business.

Education

Nov 2006Apr 2008

ASSOCIATE OF OCCUPATIONAL SCIENCE- Automotive Technology

Advanced Technology Institute

Courses completed:

*Basic Gasoline Engines

*Industrial Psychology

*Communications

*Technical Writing

*Service Writing

*Alternative Fuels

*Public Speaking

*Electrical Systems 1

*Electrical Systems 2

*Drive Lines 1

*Drive Lines 2

*Brake Systems

*HVAC

*OBD1

*OBD2

*Manual Transmissions

*Automatic Transmissions

*Steering and Suspension

*Advanced Diagnostics

*Asain Engine Management

*Vehicle Tuning

Aug 2003Jan 2004

References

Chip Hoyle

Kenneth Brown

Tim Riley

Mike Brabble

Work experience

Oct 2006Present

Customer Service Representative

Virginia Crossings Resort

Responsibilities include but are not limited to:

~Ensuring complete customer satisfaction of all aspects of the resort.

~Dealing with customer complaints.

~Maintaining and correcting client financial records and managing corporate finances.

~Answering multi-line phone calls, making overnight reservations, and checking guests in and out of the resort which includes management of all forms of payment.

~Constant multi-tasking to ensure all aspects of the job are completed in a timely manner.

Aug 2004Nov 2006

Guest Services

Responsibilities included but were not limited to:

~Proficiency at computer system 21.

~Handled customer complaints to maintain superior customer service.

~Managment of payments (credit cards, cash, and many other forms).

~Obtained certification to perform the functions of each department within the hotel.

~Multi-line phone management.

Sep 2001Aug 2004

Evening Manager

Hampton Inn & Suites

Responsibilities included but were not limited to:

*Knowledge of each department and its functions to ensure efficiency within the entire hotel.

*Assisted department heads with daily responsibilites.

*Ensured a smooth transition between shifts.

Jun 1998Nov 2003

DX Driver/ Porter

Browns Toyota

Responsibilites included but were not limited to:

*The check-in of new vehicles.

*Mantaining the lots inventory.

*The personal delivery of high-end vehicles to customers and dealerships.

*Maintained personal relationships with customers to ensure their satisfaction of my service.

Certifications

EPA

Esco Insitute

Ford MLS

Ford Motor Company