Garry Ross


To obtain a full-time position in a growth-oriented business in which I can contribute while gaining new technical skills and competencies needed to grow and enhance my career in the field of business.


Nov 2006 - Apr 2008


Advanced Technology Institute

Courses completed:

*Basic Gasoline Engines

*Industrial Psychology


*Technical Writing

*Service Writing

*Alternative Fuels

*Public Speaking

*Electrical Systems 1

*Electrical Systems 2

*Drive Lines 1

*Drive Lines 2

*Brake Systems




*Manual Transmissions

*Automatic Transmissions

*Steering and Suspension

*Advanced Diagnostics

*Asain Engine Management

*Vehicle Tuning

Work History

Work History
Oct 2006 - Present

Customer Service Representative

Virginia Crossings Resort

Responsibilities include but are not limited to:

~Ensuring complete customer satisfaction of all aspects of the resort.

~Dealing with customer complaints.

~Maintaining and correcting client financial records and managing corporate finances.

~Answering multi-line phone calls, making overnight reservations, and checking guests in and out of the resort which includes management of all forms of payment.

~Constant multi-tasking to ensure all aspects of the job are completed in a timely manner.

Aug 2004 - Nov 2006

Guest Services

Responsibilities included but were not limited to:

~Proficiency at computer system 21.

~Handled customer complaints to maintain superior customer service.

~Managment of payments (credit cards, cash, and many other forms).

~Obtained certification to perform the functions of each department within the hotel.

~Multi-line phone management.

Sep 2001 - Aug 2004

Evening Manager

Hampton Inn & Suites

Responsibilities included but were not limited to:

*Knowledge of each department and its functions to ensure efficiency within the entire hotel.

*Assisted department heads with daily responsibilites.

*Ensured a smooth transition between shifts.

Jun 1998 - Nov 2003

DX Driver/ Porter

Browns Toyota

Responsibilites included but were not limited to:

*The check-in of new vehicles.

*Mantaining the lots inventory.

*The personal delivery of high-end vehicles to customers and dealerships.

*Maintained personal relationships with customers to ensure their satisfaction of my service.




Esco Insitute

Ford MLS

Ford Motor Company