Work History

Work History
Jun 2006 - Aug 2008

Chief Customer Officer

Report to CEO as the internal customer advocate to channel customer feedback to the executive team.Manage key customer relationships focused on building long-term opportunities.

Jan 2005 - Jun 2006

Vice President Strategic Alliances

Appointed by CEO to identify and execute on market growth opportunities with strategic partners.Responsible for driving cross-functional operations with product management, marketing, sales and engineering teams.  Developed go-to-market strategy including positioning, sales collateral and solutions developed with partners including Cognos and Informatica.  Developed strategic positioning and integration of Composite's offerings with partner's products.

Aug 1999 - Aug 2004

Chief Customer Officer

Appointed by CEO to create programs to manage the overall customer experience and develop the customer loyalty culture throughout the global team.  Managed overall ownership for all facets of delivery, support and relationship of large-scale customer engagements. Managed programs with product, sales, marketing, services and call center teams improving overall customer loyalty achieving "best in class" results within 12 months.  Key sponsor of Siebel Service Request Systems operating throughout global support centers, product development and sales teams.  Worked with product teams identifying key issues and enhancements to influence product roadmaps.

Jan 1999 - Aug 1999

Manager, MCD

Managed the daily activities of the Global Consulting Solutions Center – Practice Assistance Group, providing global engagement support for all end-to-end solutions and selective services.  Developed department of solution advisors providing assistance with benchmarking/best practices and methodology research.  Monitored daily activities to ensure department met productivity, quality and service level goals according to performance metrics. Solution Relationship Manager for Supply Chain, Oracle and PeopleSoft Practices.

Aug 1993 - Jan 1999

Director Customer Services

Managed the activities for call center and consultants providing full range of technical support for all Roadshow products.  Managed migration of all DOS users to Windows application. Developed customer support call center for North and Latin America providing local language support for customer base.  Managed corporate-wide implementations for major customers including Coca-Cola, PepsiCo and SYSCO Foodservices.