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Professional Experience

May 2013Present

Instructional Designer

The Institute of Banking

Writing content for banking/finance e-learning modules (scenarios/quizzes/interactions) using instructional design theory. Developing recorded lectures and webinars. Setting up live exam preparation webinars. Assisting in project managing large e-learning courses for a variety of large banks across Ireland. Re- designed 26 continuing professional development interactive modules for over 35,000 students. Creatively enhanced over 100 educational webinars by direction and liaising with graphic designers and video editors incorporating After Effects, Adobe Premiere, VideoScribe, Articulate Storyline and other creative design tools.

Jan 2011May 2013

Customer Services Co-Worker (P/T)

IKEA

Solving customer(s) problems efficiently at all times (consistently meeting KPI’s). Seeking for ways to improve service for the customer(s). I assisted the customer services department in identifying training needs and solutions for the customer services team and delivered both IKEA Heart and IKEA way customer services training to new hires and existing staff.

Education

Sep 2014May 2016

Postgraduate Certificate in Technical Writing

University of Limerick

The certificate provides competence in:

  • The design of instructional materials

  • Using a number of multimedia applications (Adobe Suite)

  • Managing complex writing and design project(s)

Sep 2010May 2013

B.Sc. Education and Training (1st Class Honours)

Dublin City University

Thesis title 'The Effectiveness of Online Multimedia Activities in Secondary Schools'

The degree provided competence in:

  • Practical and theoretical skills necessary to design and deliver quality online learning and training
  • Enhancing understanding of key theories in education and organisational learning

Reviews

"Gareth has always shown a particular interest in examining ways to encourage and motivate learners through the use of technology-enabled learning, evidenced through his completion of various digital and print learning media. He has shown a serious commitment to working in education and has much to contribute to the field of instructional design"

Dr. Charlotte Holland, School of Education Studies, DCU

"Gareth consistently produces high quality and intelligent work and is capable of operating under pressure to tight deadlines. As a third party contractor, we find it very easy to work with and for Gareth"

Stuart Porteous, Media Connect

Skills

Content Development
Creative Direction
Instructional Design

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