Remote User Testing, Survey, User Testing, Playtesting, Analytics, Instrumentation, Field Testing, Focus Groups, Eye Tracking, Vertical Slice, Concept Testing, Card Sorting, CI, Customer Journey, Use Cases, & more
Under the direction of John Thomas, famed SIGCHI researcher, iteratively researched software, hardware and telephony systems including voice recognition data for improving the user experience
Instructor for Game Usability and Game User Research for USC’s undergraduate and graduate students
Principal User Research Consultant; team with a multitude of high profile, medium and start up companies to improve their customers’ UX
Recognized by senior management for providing best presentation, “Townhall” in the history of the company
Assisted in NSF grant social science research study conducted by the infamous Dr. Rudy Moos lab.
Undergraduate study of psychology, social science research methods, and statistics
+ User Tested 3 variations for Grade K12 + Stakeholders wanted to learn will the system work for all grade levels + Will the UI design be easy to understand and create learning? +Prototype of design, consequently "wizard-of-oz" =Suggested solutions identified what worked and pain points
User test for international customer using App Mobile App TestingiOS and Android User Testing of a Voice/Text App International Users Identified UI/UX design issues and provided insight as to why there were issuesSuggested solutions to improve and remove the pain points
Company requested getting information from a competitor who is outperforming them. By User Behavioristics doing a sales call to see the interface and it's value proposition, we were able to inform our client of their product offerings and value proposition. The research helped the senior team to decide how to differentiate themselves and the results provided their guidance in their upcoming product roadmap, all due to this research. In their words, they're not "hot on the heels of their competitor".